TCP CODE 2024 REVIEW
Stage 3: Formal consultation on a new Code

Note: updates are provided in reverse chronological order

May 2025 Update

Between February and May 2025, the TCP Code Drafting Committee (DC) reviewed and considered:

• all submissions received in response to the public comment draft;
• a number of practical implementation issues and editorial issues raised directly or indirectly by CSPs represented on the drafting committee (all transparently recorded);
• a letter from the ACMA (8 April) about key issues of concern; and
• the expected overlap/ interplay between the Code and the following instruments, all of which are new or have been the subject of change or review in 2025: the proposed Domestic, Family and Sexual Violence Standard; proposed amendments to the Customer ID Determination; new updates to the Complaint Handling Standard; new outages rules; and a number of related Code updates.

Changes to the draft TCP Code were made in light of feedback received.

All comments received (including the DC’s rationale for accepting or not accepting suggested changes), recorded in the ‘public comment log’.

To ensure continued transparency of process, and allow submitters to understand how and why their comments have been managed in the way that they have, the public comment log has been shared on the CA website, complete with an updated draft of the TCP Code, as submitted to the ACMA.

See Stage 4 – Submission to the ACMA – for details.

Public consultation on draft DR C628:2025: TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE closed on 28 February 2025.

Public submissions were received from 28 entities and individuals. Submission are published below.

• Department of Communications - Confidential submission, not published
• Office of the Australian Information Commissioner (OAIC) - Staff-level comments, not published

Comments, but not formal submissions, were also received from Amaysim, Aussie Broadband, Optus, Telstra, TPG-T and Symbio. For full transparency, these comments are published in the comment log.

Public consultation on draft DR C628:2025: TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE is invited by 28 February 2025.

This consultation draft has been comprehensively updated and revised following an extensive consultation and iterative drafting process that started in May 2023. Information about the process and input received is available here.

When preparing submissions, please review the public consultation question paper, which:

• highlights key changes to the Code vis-à-vis the current, 2019 Code, and
• sets out a number of issues which Communications Alliance is particularly interested in understanding your views on.

You can use the Submit Comments form to submit your comments via email or Contact Us for alternative options.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

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