Media Releases 2021


TELECOMMUNICATIONS INDUSTRY WELCOMES 15% DROP IN COMPLAINTS
11/06/2021 - Communications Alliance has welcomed the ACMA’s publication of telecommunications complaints data for the January – March 2021 quarter, showing continued significant decreases in the number of complaints made directly to telcos.
2021 Media Release 11

COMMUNICATIONS ALLIANCE WELCOME REDUCTION IN TELCO COMPLAINTS
02/06/2021 - Communications Alliance has welcomed the continuing trend of reduced volumes of telecommunications-related complaints to the industry ombudsman.
2021 Media Release 10

TELCOS RESPOND QUICKLY TO RESOLVE CONCERNS ABOUT SELLING PRACTICES
17/05/2021 - Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’
2021 Media Release 9

DECREASING RATES OF TELCO COMPLAINTS CONTINUE IN LATEST COMPLAINTS IN CONTEXT REPORT
14/05/2021 - Communications Alliance has today published its Complaints in Context report for the January – March 2021 quarter, showing a small decrease in complaint rates for the participating providers.
2021 Media Release 8

TELECOMMUNICATIONS COMPLAINTS DROP 40% OVER 2 YEAR PERIOD
21/04/2021 - Communications Alliance has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years.
2021 Media Release 7

TELCOS URGE FEDERAL GOVERNMENT TO DO FURTHER WORK ON FINANCIAL COUNSELLING FUNDING
14/04/2021 - Communications Alliance has noted Financial Counselling Australia’s (FCA’s) report on their recent survey of financial counsellors, while urging the Federal Government to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.
2021 Media Release 6

ACCC REPORT IS GOOD NEWS FOR AUSTRALIANS
29/03/2021 - Communications Alliance welcomed today’s Measuring Broadband Australia report published by the ACCC, which shows that broadband speeds are strong and getting stronger.
2021 Media Release 5

2021 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
22/02/2021 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion, and product solutions across the breadth of the telecommunications sector.
2021 Media Release 4

TELCOS RECORD IMPROVED PERFORMANCE IN LATEST COMPLAINTS IN CONTEXT REPORT
10/02/2021 - Communications Alliance today released its Complaints in Context report for the October – December 2020 quarter, showing a drop in complaint rates for a majority of participants.
2021 Media Release 3

TELECOMMUNICATIONS CRITICAL INFRASTRUCTURE INFORMATION
03/02/2021 - Australia’s telecommunications providers strongly agree that emergency services organisations should have access to information about the telecommunications network infrastructure that is needed to protect networks and citizens during emergency situations.
2021 Media Release 2

TELECOMMUNICATIONS INDUSTRY WELCOMES DROP IN CUSTOMER COMPLAINTS
03/02/2021 - Communications Alliance today welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter.
2021 Media Release 1