Media Releases 2020


COMMUNICATIONS INDUSTRY WELCOMES AUSTRALIA’S CYBER SECURITY STRATEGY 2020
06/08/2020 - Communications Alliance today welcomed the release of Australia’s Cyber Security Strategy 2020 as an important step toward strengthening Australia’s cyber security and online resilience across Government, small and large businesses, and the community at large
2020 Media Release 22

TIO REPORT UNDERLINES STRONG TELCO INDUSTRY RESPONSE TO COVID-19
29/07/2020 - Communications Alliance welcomed today’s TIO report showing that telecommunications providers adapted quickly to keep Australians connected through the COVID-19 pandemic.
2020 Media Release 21

SUMMARY OF COMMUNICATIONS ALLIANCE OPENING STATEMENT TO THE PJCIS REVIEW OF THE AMENDMENTS MADE BY THE TELECOMMUNICATIONS AND OTHER LEGISLATION AMENDMENT (ASSISTANCE AND ACCESS) ACT 2018
27/07/2020 - Debate over the appropriateness of Australia’s Assistance and Access Act has been long, passionate, complex and global in nature.
2020 Media Release 20

TELECOMMUNICATIONS INDUSTRY WELCOMES CONSUMER SAFEGUARDS REVIEW
27/07/2020 - Industry looks forward to engaging with Government to develop a more agile, efficient and fit-for-purpose telecommunications consumer safeguards framework, Communications Alliance said following today’s release of the Part C Consumer Safeguards Review Consultation paper.
2020 Media Release 19

2020 ACOMMS FINALISTS ANNOUNCED
23/07/2020 - Communications Alliance is proud to announce the 2020 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 11 categories of endeavour.
2020 Media Release 18

HIGH QUALITY BROADBAND SUPPORTING AUSTRALIANS DURING COVID
08/07/2020 - Communications Alliance has welcomed today’s ACCC Measuring Broadband Australia report, showing that telecommunications services have remained reliable and provided vital support to Australians through the continuing COVID-19 pandemic.
2020 Media Release 17

TELECOMMUNICATIONS PROVIDERS SUCCESSFULLY IMPLEMENT NEW CONSUMER PROTECTION RULES
30/06/2020 - Today’s publication of a shadow shopping exercise by the ACMA underlines the successful efforts of telcos to implement a significant consumer protection rule change in a short amount of time.
2020 Media Release 16

COMMUNICATIONS ALLIANCE SUPPORTS THE VOLUNTARY PRINCIPLES TO COUNTER ONLINE CHILD SEXUAL EXPLOITATION AND ABUSE
24/06/2020 - Communications Alliance warmly welcomes and supports the recently launched Voluntary Principles to Counter Online Child Sexual Exploitation and Abuse.
2020 Media Release 15

TELECOMMUNICATIONS COMPLAINTS-IN-CONTEXT REPORT HIGHLIGHTS CUSTOMER SERVICE AND COMPLAINTS HANDLING PERFORMANCE
10/06/2020 - Communications Alliance published its most recent Complaints-in-Context report today, with results for the three quarterly periods since the report was expanded to capture a much larger group of Australia’s telecommunications service providers.
2020 Media Release 14

TELECOMMUNICATIONS CUSTOMER SATISFACTION RESILIENT DURING TURBULENT TIMES
05/06/2020 - Despite significant impacts on telecommunications services and infrastructure, customer satisfaction has remained steady over the past 3 quarters, according to a Roy Morgan Customer Satisfaction survey published today by Communications Alliance.
2020 Media Release 13

TELECOMMUNICATIONS PROVIDERS SUPPORT SMALL BUSINESSES
03/06/2020 - Complaints from small businesses to the Telecommunications Industry Ombudsman (TIO) fell by 6.2 per cent during 2018-19.
2020 Media Release 12

COMMUNICATIONS ALLIANCE WELCOMES LATEST MEASURING BROADBAND REPORT
21/05/2020 - Communications Alliance has welcomed today’s Measuring Broadband Australia report from the ACCC, showing that quick work by the telecommunications industry enabled customers to return to pre-pandemic download speeds despite the extreme increase in network demand.
2020 Media Release 11

NATURAL DISASTERS IMPACT TELECOMMUNICATIONS SERVICES
20/05/2020 - The telecommunications industry is working with Federal and State Governments, emergency services agencies and electricity providers to bolster communications and improve our responses in any future disasters.
2020 Media Release 10

INDUSTRY WELCOMES 5G INQUIRY REPORT HIGHLIGHTING THE CRUCIAL ROLE 5G PLAYS TO ALL AUSTRALIANS
12/05/2020 - The Australian Mobile Telecommunications Association (AMTA) and Communications Alliance welcome the 5G Inquiry Report by the House Standing Committee on Communications and the Arts tabled in Parliament today.
2020 Media Release 9

KEEPING AUSTRALIANS CONNECTED – LATEST ON TELCO INITIATIVES TO ENSURE ONGOING SERVICE DELIVERY DURING COVID-19
23/04/2020 - Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) today released updated consumer guidance and details of new initiatives to help ensure Australians stay connected to the telco services they need during the COVID-19 pandemic.
2020 Media Release 8

INDUSTRY CODE IMPROVES INFORMATION ON ACCESSIBILITY FEATURES FOR CUSTOMERS WITH SPECIAL COMMUNICATIONS NEEDS
21/04/2020 - Customers who need accessibility features to help them make best use of telephones and other communications equipment will benefit from a newly registered industry Code.
2020 Media Release 7

FINANCIAL HARDSHIP ASSISTANCE AVAILABLE TO TELCO CUSTOMERS
02/04/2020 - Communications Alliance has today welcomed the ACMA’s publication of its report on financial hardship in the telecommunications industry. The Industry’s Telecommunications Consumer Protections (TCP) Code requires all providers to have a Financial Hardship policy, and sets specific rules on its availability and contents.
2020 Media Release 6

COMMUNICATIONS ALLIANCE WELCOMES ENCOURAGING ACMA COMPLAINTS DATA
01/04/2020 - Communications Alliance has welcomed encouraging new data showing a sharp drop in the volume of complaints being received by Australian telecommunications providers.
2020 Media Release 5

TELCOS REASSURE AUSTRALIANS OF INDUSTRY’S ABILITY TO ENSURE ONGOING DELIVERY OF VITAL TELECOMMUNICATIONS SERVICES
30/03/2020 - The Australian Mobile Telecommunications Association (AMTA) and Communications Alliance have issued the first edition of “Keeping Australians Connected”, in an effort to provide Australians with guidance around telecommunications services in the wake of the COVID-19 pandemic.
2020 Media Release 4

NEW DRAFT TELECOMMUNICATIONS INDUSTRY CODE TO COMBAT SCAM CALLS RELEASED FOR PUBLIC COMMENT
24/03/2020 - A new draft industry Code, designed to fight scam callers, has been released for public comment by Communications Alliance.
2020 Media Release 3

WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTS
12/02/2020 - Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.
2020 Media Release 2

2020 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
10/02/2020 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion and product solutions across the breadth of the telecommunications sector.
2020 Media Release 1