Media Releases 2021
TELCO COMPLAINTS FALL SHARPLY DURING COVID
19/10/2021 - Complaints to telcos dropped significantly despite the challenges presented by lockdowns in Australia and other countries during the pandemic, according to new data released by the Australian Communications and Media Authority (ACMA).2021 Media Release 25
NEW TELCO INDUSTRY CODE FIGHTS CUSTOMER TRANSACTION FRAUD
13/10/2021 - Australia’s telecommunications sector has published a strengthened Industry Code to better protect customers from attempted fraudulent transactions.2021 Media Release 24
TELECOMMUNICATIONS PRIVATE MEMBERS BILL A RISK TO TELECOMMUNICATIONS INVESTMENT AND COST OF SERVICES
30/09/2021 - The Australian telecommunications industry is committed to service excellence and reliable connectivity for all Australian consumers and is delivering on that commitment in a challenging environment.2021 Media Release 23
MOBILE NUMBER PORTABILITY PLATFORM - SERVING AUSTRALIAN MOBILE CUSTOMERS FOR 20 YEARS
24/09/2021 - More than 28 million ‘ports’ - transfers of mobile phone services from one mobile network to another – have taken place on Australia’s world-leading Mobile Number Portability Platform (MNP), which is celebrating its 20th anniversary.2021 Media Release 22
TELCO COMPLAINTS DOWN THREE YEARS IN A ROW
22/09/2021 - Communications Alliance welcomes the news that telecommunications complaints have declined for the third consecutive year, including during the challenges of the COVID-19 pandemic, as announced in today’s Telecommunications Industry Ombudsman’s (TIO) Annual Report.2021 Media Release 21
INDUSTRY WELCOMES SHARP FALL IN COMPLAINTS ABOUT TELCO CONSUMERS IN FINANCIAL HARDSHIP
01/09/2021 - Communications Alliance welcomed today’s TIO report showing a 41% decrease in complaints about financial hardship over the past three years.2021 Media Release 20
COMMENT SOUGHT ON NEW INDUSTRY CODE TO OFFER STRONGER AUTHENTICATION TO COMBAT TELECOMMUNICATIONS FRAUD
20/08/2021 - Communications Alliance is seeking public comment on a new Industry Code designed to strengthen customer authentication in the telecommunications sector, including measures to combat fraud perpetrated via communications services.2021 Media Release 19
DECREASING RATES OF TELCO COMPLAINTS CONTINUE IN LATEST COMPLAINTS IN CONTEXT REPORT
13/08/2021 - Communications Alliance has today published its Complaints in Context report for the April - June 2021 quarter, showing a sustained decrease in complaint rates for the participating providers.2021 Media Release 18
INDUSTRY SUPPORT FOR CURBS ON NEW GOVERNMENT HACKING POWERS
06/08/2021 - Communications Alliance today welcomed the push by the Federal Parliament’s security committee to rein in the sweeping new hacking powers proposed to be handed to national security agencies under the Identify and Disrupt Bill.2021 Media Release 17
ACOMMS RE-SCHEDULED TO 18 NOVEMBER 2021
19/07/2021 - Due to COVID-related restrictions in Greater Sydney, it has, unfortunately, become necessary to re-schedule the 2021 ACOMM Awards gala dinner.2021 Media Release 16
AUSTRALIANS ENCOURAGED TO CONTACT THEIR TELCOS ABOUT FINANCIAL ASSISTANCE
16/07/2021 - The telecommunications industry has encouraged anyone affected by the current COVID lockdowns to reach out to their telco about financial hardship assistance.2021 Media Release 15
TELECOMMUNICATIONS INDUSTRY WELCOMES FOCUS ON ASSISTANCE FOR CONSUMERS EXPERIENCING VULNERABILITY
14/07/2021 - Communications Alliance welcomes the ACMA’s release of a consultation paper about consumer vulnerability and its report on the results of an audit of telco approaches to assisting vulnerable customers.2021 Media Release 14
2021 ACOMMS FINALISTS ANNOUNCED
07/07/2021 - Communications Alliance is proud to announce the 2021 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 12 categories of endeavour.2021 Media Release 13
TELCO SECTOR FURTHER EXTENDS MEASURES TO ASSIST CUSTOMERS AFFECTED BY COVID-19
29/06/2021 - Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.2021 Media Release 12
TELECOMMUNICATIONS INDUSTRY WELCOMES 15% DROP IN COMPLAINTS
11/06/2021 - Communications Alliance has welcomed the ACMA’s publication of telecommunications complaints data for the January – March 2021 quarter, showing continued significant decreases in the number of complaints made directly to telcos.2021 Media Release 11
COMMUNICATIONS ALLIANCE WELCOME REDUCTION IN TELCO COMPLAINTS
02/06/2021 - Communications Alliance has welcomed the continuing trend of reduced volumes of telecommunications-related complaints to the industry ombudsman.2021 Media Release 10
TELCOS RESPOND QUICKLY TO RESOLVE CONCERNS ABOUT SELLING PRACTICES
17/05/2021 - Communications Alliance today welcomed the prompt, cooperative action taken by telecommunications providers, working with the Telecommunications Industry Ombudsman’s systemic investigation on ‘Helping telco consumers sign up to the right phone and internet products.’2021 Media Release 9
DECREASING RATES OF TELCO COMPLAINTS CONTINUE IN LATEST COMPLAINTS IN CONTEXT REPORT
14/05/2021 - Communications Alliance has today published its Complaints in Context report for the January – March 2021 quarter, showing a small decrease in complaint rates for the participating providers.2021 Media Release 8
TELECOMMUNICATIONS COMPLAINTS DROP 40% OVER 2 YEAR PERIOD
21/04/2021 - Communications Alliance has welcomed the ACMA’s publication of telecommunications complaints data for the October – December 2020 quarter, showing a significant decrease in the number of complaints made to telcos over the past two years.2021 Media Release 7
TELCOS URGE FEDERAL GOVERNMENT TO DO FURTHER WORK ON FINANCIAL COUNSELLING FUNDING
14/04/2021 - Communications Alliance has noted Financial Counselling Australia’s (FCA’s) report on their recent survey of financial counsellors, while urging the Federal Government to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.2021 Media Release 6
ACCC REPORT IS GOOD NEWS FOR AUSTRALIANS
29/03/2021 - Communications Alliance welcomed today’s Measuring Broadband Australia report published by the ACCC, which shows that broadband speeds are strong and getting stronger.2021 Media Release 5
2021 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
22/02/2021 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 12 categories celebrating performance excellence in innovation, customer service, artificial intelligence, sustainability, the space sector, diversity and inclusion, and product solutions across the breadth of the telecommunications sector.2021 Media Release 4
TELCOS RECORD IMPROVED PERFORMANCE IN LATEST COMPLAINTS IN CONTEXT REPORT
10/02/2021 - Communications Alliance today released its Complaints in Context report for the October – December 2020 quarter, showing a drop in complaint rates for a majority of participants.2021 Media Release 3
TELECOMMUNICATIONS CRITICAL INFRASTRUCTURE INFORMATION
03/02/2021 - Australia’s telecommunications providers strongly agree that emergency services organisations should have access to information about the telecommunications network infrastructure that is needed to protect networks and citizens during emergency situations.2021 Media Release 2
TELECOMMUNICATIONS INDUSTRY WELCOMES DROP IN CUSTOMER COMPLAINTS
03/02/2021 - Communications Alliance today welcomed the announcement by the Telecommunications Industry Ombudsman (TIO) that complaints dropped by 11.2% in the most recent quarter.2021 Media Release 1