Documents under review
All Communications Alliance published documents (Code/Guideline/Standard) are reviewed from time to time.
Review aims
To identify:
- any existing issues with the document;
- whether any process improvement is required, from operational experience in dealing with the document;
- any gaps in the document;
- clarifications that improve requirements;
- whether the document is meeting the needs of industry and the community satisfactorily; and
- expected impact of technology changes.
The document review will focus on its obligations and what it delivers, rather than compliance with the document, noting that it operates in the current legislative framework.
Review process
The Communications Alliance Document Maintenance Policy and Process defines the policy on the review of Communications Alliance documents.
All comments received will be considered by representatives of stakeholders to prepare a specific recommendation and reasons to revise, reconfirm or withdraw the published document.
Outcomes of the review
The outcome of the review of a document will be a decision to revise, amend (in the case of Standards), reconfirm or withdraw the published document.
Note that a review will not necessarily lead to the document being changed with a new version being published.
Want to submit a comment on document under review?
You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.
All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
Documents under review – open for comment
Telecommunications Consumer Protection (TCP) Code review is currently underway. Click here for more information.
Communications Alliance is seeking comments from interested parties on the following Guidelines:
G522:2016 Calling Number Display Industry Guideline.
This Guideline is intended to:
(a) assist Suppliers with providing privacy protections in the use of Calling Line Identification (CLI) and Calling Number/Name Display (CND);
(b) assist Suppliers with adopting procedures to allow an A-Party to easily Enable or Block CND to the B-Party, where technically feasible; and
(c) deal with the use of CLI by Suppliers.
You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post.
All submissions closed at 5:00 p.m. (AEST) on Friday 30 May 2025.
Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
G596:2013 Communications Support for Emergency Response Industry Guideline.
The Guideline was developed to provide a standard procedure for the cooperative handling by Carriers and Carriage Service Providers of incidents that require the coordination and communication support of Emergency response.
G596 deals with the provision of Ad hoc services in responding to an Emergency, where:
(a) Pre-planned services are inadequate; and
(b) additional communications support is requested by an Emergency Service Organisation (ESO).
You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post.
All submissions closed 5:00 p.m. (AEST) on Friday 30 May 2025.
Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
Documents under review – comment period expired
The comment period has expired for the documents under review listed below.
Communications Alliance is seeking comments for a scheduled review of the following Industry Code:
C617:2017 Connect Outstanding Incorporating Variation No.1/2023 Industry Code.
The Code specifies the process for the reuse of an in-place service by a new Customer where the previous Customer has vacated the premises and the existing service has not been cancelled. It includes principles and processes for the disconnection of the previous service, the connection of a new service and a process for reversals for invalid connections.
The aim of the review is to identify any existing issues with the Code;
- whether any process improvement is required, from operational experience in dealing with the Code;
- any gaps in the Code;
- clarifications that improve requirements;
- whether the document is meeting the needs of industry and the community satisfactorily;
- expected impact of technology changes; and
- whether a need exists to amend, reconfirm or withdraw the Code.
You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post.
All submissions closed at 5:00 p.m. (AEST) on Thursday 17 April 2025.
Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.