Media Releases 2018


INDUSTRY WELCOMES THE CONSUMER SAFEGUARDS REVIEW
17/04/2018 - Industry welcomes today’s announcement by the Minister for Communications and the Arts, Senator Mitch Fifield, of the commencement of a Consumer Safeguards Review in the telecommunications sector.
2018 Media Release 7

INDUSTRY IS WORKING TO IMPROVE OVERALL CUSTOMER EXPERIENCE
17/04/2018 - The complaint statistics contained in the TIO Six Month Update are disappointing and highlight that the telecommunications industry has to do more to improve the customer experience.
2018 Media Release 6

INDUSTRY WELCOMES NEW DRAFT REGULATIONS ON NBN MIGRATION
10/04/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new regulatory instruments relating to consumer information and protections during the migration to the NBN.
2018 Media Release 5

POSITIVE REPORT CARD FOR BROADBAND PERFORMANCE
29/03/2018 - Communications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the sample group were receiving 80%-92% of their maximum plan speed during busy hours – and that busy hour speeds were only marginally slower than the performance in non-busy periods.
2018 Media Release 4

INDUSTRY WELCOMES NEW DRAFT REGULATION ON COMPLAINT HANDLING
15/03/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new draft regulatory instruments relating to complaint handling and record keeping.
2018 Media Release 3

2018 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
12/02/2018 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 11 categories celebrating performance excellence in innovation, customer service, marketing and product solutions across the breadth of the telecommunications sector.
2018 Media Release 2

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FOR OCTOBER – DECEMBER 2017
25/01/2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.
2018 Media Release 1