Media Releases 2018


NMNF GROUP IS TITLE SPONSOR FOR 2018 ACOMM AWARDS
18/06/2018 - The MNF Group has signed on as the Title Sponsor for the upcoming 2018 ACOMM Awards – the industry awards recognising excellence in the Australian telecommunications sector.
2018 Media Release 13

NEW TELCO RULES FOCUS ON STRONGER INDUSTRY COOPERATION TO HELP CONSUMERS
07/06/2018 - Communications Alliance today welcomed the new complaints handling Standard for the telecommunications sector, published by the industry regulator, the Australian Communications and Media Authority (ACMA).
2018 Media Release 12

CALL FOR SATELLITE AND MOBILE SERVICES TO SHARE SCARCE SPECTRUM
21/05/2018 - More flexible and innovative approaches are needed in Australia to allow 5G mobile services and satellite-based services to co-exist, according to the nation’s communications satellite sector.
2018 Media Release 11

INDUSTRY RECOMMENDS IMPROVEMENTS TO NEW NBN MIGRATION RULES
17/05/2018 - Communications Alliance has proposed improvements to make new draft NBN migration rules more consumer-focused and practical to implement.
2018 Media Release 10

INDUSTRY RECOMMENDS IMPROVED COMPLAINT HANDLING RULES
24/04/2018 - Communications Alliance has proposed a set of improvements to proposed new regulatory rules on the handling of consumer complaints about telecommunications services.
2018 Media Release 9

COMPLAINTS IN CONTEXT REPORT AND CUSTOMER SATISFACTION SURVEYS SHOW NEED FOR CONTINUED EFFORTS
20/04/2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 9.3 complaints per 10,000 services for the period January to March 2018. This is higher than the previous quarter at 8.7.
2018 Media Release 8

INDUSTRY WELCOMES THE CONSUMER SAFEGUARDS REVIEW
17/04/2018 - Industry welcomes today’s announcement by the Minister for Communications and the Arts, Senator Mitch Fifield, of the commencement of a Consumer Safeguards Review in the telecommunications sector.
2018 Media Release 7

INDUSTRY IS WORKING TO IMPROVE OVERALL CUSTOMER EXPERIENCE
17/04/2018 - The complaint statistics contained in the TIO Six Month Update are disappointing and highlight that the telecommunications industry has to do more to improve the customer experience.
2018 Media Release 6

INDUSTRY WELCOMES NEW DRAFT REGULATIONS ON NBN MIGRATION
10/04/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new regulatory instruments relating to consumer information and protections during the migration to the NBN.
2018 Media Release 5

POSITIVE REPORT CARD FOR BROADBAND PERFORMANCE
29/03/2018 - Communications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the sample group were receiving 80%-92% of their maximum plan speed during busy hours – and that busy hour speeds were only marginally slower than the performance in non-busy periods.
2018 Media Release 4

INDUSTRY WELCOMES NEW DRAFT REGULATION ON COMPLAINT HANDLING
15/03/2018 - The telecommunications industry welcomed the release today by the Australian Communications and Media Authority (ACMA) of new draft regulatory instruments relating to complaint handling and record keeping.
2018 Media Release 3

2018 ACOMMS – AUSTRALIA’S COMMUNICATIONS INDUSTRY AWARDS – NOW OPEN FOR ENTRIES
12/02/2018 - Nominations have opened for the Australian communications industry’s premier awards - the ACOMMS - with 11 categories celebrating performance excellence in innovation, customer service, marketing and product solutions across the breadth of the telecommunications sector.
2018 Media Release 2

TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FOR OCTOBER – DECEMBER 2017
25/01/2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.
2018 Media Release 1