C628:2012 Telecommunications Consumer Protections (TCP) Code

C628:2012 (pdf 448kb)

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling. It also sets out a framework of code compliance and monitoring. The TCP Code was registered by the ACMA on 1 September 2012 and it replaces the Telecommunications Consumer Protections (TCP) Industry Code (C628:2007). It applies to all Carriage Service Providers in Australia.

Explanatory Statement

Explanatory Statement (pdf 37kb)

This document provides background information about the development of the TCP Code.