Documents under review

All Communications Alliance published documents (Code/Guideline/Standard) are reviewed from time to time.

Review aims

To identify:
  • any existing issues with the document;
  • whether any process improvement is required, from operational experience in dealing with the document;
  • any gaps in the document;
  • clarifications that improve requirements;
  • whether the document is meeting the needs of industry and the community satisfactorily; and
  • expected impact of technology changes.
The document review will focus on its obligations and what it delivers, rather than compliance with the document, noting that it operates in the current legislative framework.

Review process

The Communications Alliance Document Maintenance Policy and Process defines the policy on the review of Communications Alliance documents.

All comments received will be considered by representatives of stakeholders to prepare a specific recommendation and reasons to revise, reconfirm or withdraw the published document.

Outcomes of the review

The outcome of the review of a document will be a decision to revise, amend (in the case of Standards), reconfirm or withdraw the published document.

Note that a review will not necessarily lead to the document being changed with a new version being published.

Want to submit a comment on document under review?

You can use the Submit Comments form to submit your comments via email or go to the Contact Us webpage to obtain other contact methods such as by post or fax.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

Documents under review – open for comment

Documents under review – comment period expired

The comment period has expired for the documents under review listed below.

User Requirements for Future Local, Mobile and 18/13 Number Portability for Australia - Request for Comments

User Requirements for Future Local, Mobile and 18/13 Number Portability for Australia -  338kb

Since the first definition of number portability solutions, technologies and the telecommunications market in general have undergone significant change. Customer expectations are shifting towards minimal or no delays in porting, and service providers are under increasing cost pressures and require less complex solutions, particularly with regards to the porting of local numbers.

Against this background, the Communications Alliance WC50 Number Portability – Future IP Model Working Committee has developed an issues paper User Requirements for Future Local, Mobile and 18/13 Number Portability for Australia. The paper identifies the user requirements for future number portability solutions, with a starting assumption that a single solution may be applicable across local, mobile and 18/13 number types. The paper also considers number portability requirements designed for an all IP environment from the perspective of various users – both end users of services and service providers involved in supplying voice services and delivering voice calls.

Comments are welcome from end users of telecommunications services, equipment suppliers and carriers and carriage service providers. Noting in particular the following questions:

  • Are the assumptions reasonable; and
  • Are the use cases sufficient – or are any others required to be included?

Comments received will be considered by the members of WC50, and used to assist in the evaluation of future number portability solutions.

A copy of the paper can be found here on the Communications Alliance website.
Comments can be submitted via the Submit Comments Form.


Mobile Premium Service (MPS) Code (C637:2011 Incorporating Variation No.1 – 2014)

C637:2011 (Variation No.1-2014) (pdf 524kb)
C637:2011 (Variation No.1-2014) Explanatory Statement (122kb)

The Code establishes obligations for appropriate community safeguards and customer service requirements upon suppliers of Mobile Premium Services

In 2011 a revision of the Code was undertaken to clarify and streamline processes while providing greater certainty for all parties in the implementation of the Code. This also involved streamlining of the Double Opt In procedure. A further variation of the Code was performed in 2014, involving updating of references to the Australian Privacy Principles, new drafting in Section 7 and new obligations being included in Sections 4 and 6.


Unconditioned Local Loop Service – Fault Management G572:2007 

G572:2007 (.pdf, 431 KB)

Describes processes for service providers to record, track and resolve customer and network ULLS faults and to restore services.

This Guideline is intended to ensure that C/CSPs have a process to manage faults that traverse network boundaries and therefore minimise the time taken to restore services. This Guideline sets minimum acceptable practices including where feasible measurable requirements which do not necessarily limit industry’s ability to improve on the minimum level.


Switchless Multibasket Billing Redirection G567:2015

G567:2015 (.pdf, 241 KB)

Describes processes for the redirection of billing from the ASD to the Service Provider where billing information is provided to the Service Provider via an SMBR platfor

The Switchless Multibasket Billing Redirection arrangement allows customers to choose one or more of the product packages available on a single service. For example, product packages may be available for access, local calls, long distance calls, data or other.  This Industry Guideline provides guidance for the community, customers and carriage service providers for customer transfer and support when using a multi basket rebilling arrangement.


Review of Standards for PSTN Customer Equipment and Customer Access Equipment

AS/CA S002:2010 (668 KB)
AS/CA S003.1:2010 (1016 KB)
AS/CA S003.2:2010 (281 KB)
AS/CA S003.3:2010 (199 KB)

Background Paper
Communications Alliance is seeking comments from interested parties on the AS/CA S002 Analogue interworking and non-interference requirements for Customer Equipment for connection to the Public Switched Telephone Network  and AS/CA S003 Requirements for Customer Access Equipment for connection to a Telecommunications Network  Standards. This review is a part of Communications Alliance’s periodic review of its publications.

AS/CA S002 specifies the technical requirements for Customer Equipment designed or intended for connection to an analogue Public Switched Telephone Network (PSTN) two-wire service.

AS/CA S003 (in three Parts) specifies the technical requirements for Customer Equipment that is designed with multiple ports  that provides or is intended to provide access to a Telecommunications Network; these devices being capable of switching, storage, processing, conversion, integration, line isolation/coupling or multiplexing of analogue or digital voice or voice equivalent communication.

A Background Paper has been developed to provide further information on telephony services employing IP-based packet technologies and the Australian Government's Multi Technology Mix (MTM) policy for the nbn network and the medium-to-longer term relevance of these two Standards in managing the risks associated with the supply, connection and operation of customer equipment used for voice communications.

Review of Standards for customer cabling installation and cabling products

AS/CA S008:2010 (328 KB)
AS/CA S009:2013 (2.2MB)

Communications Alliance is seeking comments from interested parties on the AS/CA S008:2010 Requirements for customer cabling products and AS/CA S009:2013 Installation requirements for customer cabling (Wiring rules) Standards. This review is a part of Communications Alliance’s periodic review of its publications.

AS/CA S008 applies to cabling products, including cable and related customer equipment, intended for connection to the customer side of the boundary of a telecommunications network.

AS/CA S009 applies to the installation and maintenance of fixed or concealed cabling or equipment that is connected to a telecommunications network, including cord/cordage, that is connected as fixed or concealed cabling.

This review is primarily focused on AS/CA S008 but due to its relationship to AS/CA S009 as the installation Standard of these products, AS/CA S009 has also been added to the review in the eventuality that changes to AS/CA S008 may impact on the requirements of AS/CA S009.

The following areas have been suggested (but not restricted) for review as various issues have been brought to the attention of Communications Alliance since AS/CA S008 was last published:

  • fire rating of cables - to support the installation of cables within fire compartments within different building types as specified in the ABCB National Construction Code (NCC). The review may include how cable types are defined (ref to ISO 1716 Reaction to fire tests for products Standard and the European Union cable’s ‘Reaction to Fire’ classes).
  • specification of requirements for telecommunications cabling carrying remote power.
  • safety requirements for fusion splicing in intrinsically safe areas.
  • compatibility requirements for 6-position (RJ11) modular plugs with 8-position 8-contact (RJ45) modular sockets.
  • alignment with Parts 1 & 2 of the AS/NZS IEC 60825.1 optical fibre safety Standard.
  • performance of travelling cables supporting applications within lifts.
  • whether pre-terminated optical fibre cables are considered to be and are to meet the requirements of cords.
  • the addition of a new grade of polyamide PA10.12 nylon material to the AS 1049.1 Telecommunications Cables – Insulation, sheath and jacket Part 1 – Materials Standard.