Policies and Procedures


Operating Manual

Operating Manual
Operating Manual for the development of Industry Codes, Standards and Supplementary Documents and the Establishment and Operation of Advisory Groups


Communications Alliance Document Maintenance Policy and Process

Document Maintenance Policy and Process

Defines the policy on the review of Communications Alliance documents and the process by which the Customer Equipment and Cable Reference Panel addresses queries on the intent of existing wording of AS/ACIF Standards and ACA Technical Standards for which the Reference Panel has responsibility.


Communications Alliance Nominating Organisation Policy

Nominating Organisation Policy

Specifies the policy for the representation of Communications Alliance by our members and the role that Communications Alliance undertakes to represent its members on external bodies.


Guidelines for Developing Standards

Guidelines for Developing Standards

Provides guidance on Standards development processes and Standards writing for Communications Alliance Working Committees developing Standards for Customer Equipment and Customer Cabling. The guidance is also designed to be read by other Communications Alliance Advisory Groups and Working Groups with activities related to customer equipment or customer cabling.


Guidance for developing documents to address the accessibility needs for telecommunications products and services

Guidance on developing accessible documents

Provides guidance to Communications Alliance, including Reference Panels, Working Committees and other Groups when developing Standards, Codes, Guidelines or other documents so that equity in access to telecommunications products, services and information for people with disabilities is ensured, and that responsibilities under relevant legislation are met.


Expressions of Intent Procedure

The Expression of Intent Procedure is the process by which the Customer Equipment and Cable Reference Panel addresses queries on the intent of existing wording of the AS/CA Standards and ACMA Technical Standards publications that it has the responsibility. In addition, there may be queries concerning associated publications, for example Guidelines, where this procedure may assist in identifying future work that may be required for the Reference Panel’s consideration.

Expressions of Intent Procedure
Defines the process by which the Customer Equipment and Cable Reference Panel addresses queries on the intent of existing wording of AS/CA Standards and ACMA Technical Standards for which the Reference Panel has responsibility.

Expressions of intent on standards

Headsets with corded or cordless phones
AS/ACIF S004:2008 Voice frequency performance requirements for Customer Equipment
Expression of Intent EOI/08/001 

Voiceband and G.711 A-law 64 kbit/s PCM encoding
AS/CA S003.3:2010 Requirements for Customer Access Equipment for connection to a Telecommunications Network — Part 3: Packet/cell based technologies
Expression of Intent EOI/17/001 

Fitness for purpose
AS/CA S009:2020 Installation requirements for customer cabling (Wiring Rules)
Expression of Intent EOI/22/001

Plug-terminated customer cabling
AS/CA S009:2020 Installation requirements for customer cabling (Wiring Rules)
Expression of Intent EOI/22/002 

Warning message labelling
AS/CA S002:2010 Analogue interworking and non-interference requirements for Customer Equipment for connection to the Public Switched Telephone Network
AS/CA S004:2013 Voice performance requirements for Customer Equipment
AS/CA S042.1:2020 Requirements for connection to an air interface of a Telecommunications Network— Part 1: General
Expression of Intent EOI/22/003