Queries or complaints by consumers or small business about your telecommunications service
If you have any queries relating to your telecommunications service or you wish to make a complaint - contact your service provider first.
Read the ACMA's https://www.acma.gov.au/telco-complaints-and-problems
If you are not satisfied with your service provider's handling of the matter - contact the Telecommunications Industry Ombudsman:
Freecall 1800 062 058; TTY 133 677; Speak & Listen 1300 555 727 or visit the TIO website www.tio.com.au