Sydney, 14 June 2023: Communications Alliance (CA) has announced the appointment of regulatory expert Michael Cosgrave as Independent Adviser (IA) on the revision of the Telecommunications Consumer Protections (TCP) Code.

Mr Cosgrave held senior managerial positions with the Australian Competition and Consumer Commission (ACCC) for 25 years until August 2021, and was the most senior ACCC official on telecommunications for two decades. More recently, he has provided consultancy and advisory services to both government and corporate clients, with a principal focus being the provision of independent assurance of transparency of process and compliance with the principles of operation. Relevant recent roles include his appointment by the Australian Government to the Regional Telecommunications Independent Review Committee.

The position of Independent Adviser, (TCP) Code Review, has been established by the Communications Alliance Board of Directors, to actively monitor and provide advice on the TCP Code revision process, and specifically to verify whether it is fair, reasonable and appropriately transparent, in line with specific terms as identified in the TCP Code Review IA Terms of Reference.

The role includes the ability for the Independent Adviser to directly engage with all stakeholders, including consumer representatives and regulatory agencies, and provide regular reports to the CA Board on the revision process.

Commenting on the appointment, Communications Alliance CEO, John Stanton, said,

“We are delighted that Michael has agreed to take on this new and important role.

“His unquestioned independence and his extensive experience in the telecommunications space while at the ACCC – and since – will bolster the revision process and give additional confidence to stakeholders.”

The IA will also advise CA management and the Board about concerns and provide suggestions as to how they might be reasonably addressed.

Finally, the IA will offer a written report to the ACMA at the time that the revised draft Code is submitted to the Authority for consideration for registration, addressing the adequacy of the consultation process, including the manner in which the final drafting addresses key issues identified during the process.

The TCP Code is a detailed consumer protection instrument, enforceable by the ACMA, that sets minimum customer protection requirements for the direct interactions between service providers and their residential and small business mobile, landline and internet customers. Key areas covered include advertising and sales, service and contracts, billing, credit and debt management, financial hardship and changing suppliers.

The overarching intent of the Code revision is to ensure that the Code is up-to-date and that it provides fit-for-purpose consumer safeguards. Although all aspects of the Code will be considered, a particular focus will be provisions designed to protect vulnerable consumers; the inclusion in the Code of key clauses from the industry’s substantially revised and strengthened Guideline, G660:2023: Assisting Consumers Affected by Domestic and Family Violence, to make those provisions enforceable, has already been announced.
The revision will also consider whether appropriate new performance metrics for providers should be incorporated into the Code.

More information
Michael Cosgrove’s short biography, along with Terms of Reference for the position of IA and detailed information about the TCP Code review and revision process currently underway, is available on the CA website.

Communications Alliance is the primary communications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, platform providers, equipment vendors, IT companies, consultants and business groups.

Its vision is to be the most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. 

The prime mission of Communications Alliance is to create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see

Media information contact:
Aprille Lim
0413 317 788