TELCO SECTOR FURTHER EXTENDS MEASURES TO ASSIST CUSTOMERS AFFECTED BY COVID-19

Sydney, 29 June 2021 - Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.

The principles have been in place since April 2020 and will now be extended to 30 September 2021, at which time they will again be reviewed by industry.

The measures are in addition to the comprehensive existing co-regulatory framework of customer protections and financial hardship safeguards under which the industry operates.

Among other things, the COVID-19 principles provide that any customer who has entered into and complies with a financial hardship agreement will not be disconnected without their consent, regardless of when they entered that agreement.

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au.
 

Media information contact:
Sefiani
Kurt Graham kgraham@sefiani.com.au
0431 478 558