Andrew Penn - 2022 Communications Ambassador

Winners in 2022 include Aussie Broadband, Ericsson, felix mobile,
 FiberSense, Goodtel, King & Wood Mallesons, NNNCo, Optus, Telstra, TPG Telecom, Nokia and Vocus.

Sydney, 25 August 2022 – Telecommunications sector icon, Mr Andrew Penn, has taken out the Australian communication industry’s most prestigious accolade; being awarded the title of Communications Ambassador 2022 at this year’s ACOMM Awards.

The winners of the prestigious 2022 Communications Alliance Awards were announced this evening at the 16th Annual ACOMM Awards Dinner in Sydney. The evening’s keynote address was delivered by the Hon. Michelle Rowland, the recently appointed Federal Minister for Communications – who brings deep experience and expertise to the role.

The individual category awards were taken out by a star-studded line-up of Australian service providers - featuring a mix of long-established players and new faces.

Andy Penn has had an extensive and illustrious career spanning more than four decades across three industries – telecommunications, financial services and shipping. Andy joined Telstra as Chief Financial Officer in 2012. Andy took leadership of the company as Chief Executive Officer and Managing Director in May 2015 and has guided the corporation through one of the most challenging periods of its history.

In 2018 Andy began a fundamental transformation of Telstra through the Telstra 2022 initiative and the creation of Infraco. In 2021 he re-shaped the company’s retail store strategy while also maintaining acknowledged solid levels of network and customer service, despite the enormous disruption wrought upon the entire sector by the global COVID pandemic.

“Andy’s contribution to our industry has been enormous and his executive team has provided invaluable endeavour and guidance to advance the industry’s interests more generally – including deep engagement in the activities of Communications Alliance at the Board level and operational level.” said Communications Alliance CEO, John Stanton.

Stanton added, “The ACOMM Awards represent the pinnacle of achievement for the Australian communications industry, and I congratulate all the winners and finalists in the 2022 ACOMMS,  

“Excellence in innovation is a pervasive trait in the achievements of the 2022 ACOMM winners.”

The winners of the 2022 ACOMM Awards are:


Innovation – Large Company - Aussie Broadband: Fault Detector Project - The aim is simple – to proactively resolve faults before a customer is even aware there is an issue!

Innovation – SME – FiberSense: DigitalAsset™ Dramatically improving everyone’s experience in public spaces by adding a new level of real time and historical awareness of anonymised objects and events in public spaces.

Best Mobile Solution – felix mobile: For their SIM-only phone plan AND TPG Telecom and Nokia for the TPG Telecom #1 Global 5G Standalone Network

Services to Industry – Professional Services - King & Wood Mallesons: For their Legal Services

Commitment to Customer Service – Optus: The Community of Experts is Optus’ largest-ever operational transformation, intent on creating lasting customer relationships.

Australian Space Industry Award – Vocus: For their support for the emerging low earth orbit - or LEO - satellite industry.

Vendor Innovation – Ericsson Australia: Ericsson's 5G radio and cloud innovations in Australia are delivering the foundation for the mobile digital society.

Contribution to Society – Goodtel: Goodtel strives every day to do work that will help make a better community for us and future generations.

Diversity and Inclusion – TPG Telecom: For their Trans and Gender Diverse Inclusion - an organisation-wide campaign focused on the inclusion and belonging of trans and gender-diverse employees.

Artificial Intelligence – Telstra: For their Cleaner Pipes Scam Call Blocking: NUMBAT capability.

Best Digital Platform – NNN Co:
NNNCo’s N2N-DL leading-edge data aggregation and device management platform for IoT applications can aggregate data from any network, device, application and host, and simultaneously manage up to millions of IoT devices.

Cyber Security and Online Safety Innovation – Telstra: Telstra’s Number Barring and Treatment (NUMBAT) platform, leverages Artificial Intelligence and Machine Learning to block millions of suspicious calls before they reach customers.

“2022 saw a record number of nominations for the ACOMM Awards – many of which might well have been winners in previous years. The overall quality of the nominations and the commitment to innovation and improved customer outcomes is strong testament to the continuing growth of the sector in Australia and in customer-focused performance that has seen complaint volumes in the most recent Communications Alliance Complaint-in Context index drop to an all-time low,” Mr Stanton said.

“Industry sends its best wishes and warm thanks to our outgoing Federal Minister, the Hon. Paul Fletcher MP, and extends a warm welcome to our new Shadow Minister, Senator Sarah Henderson.”

Communications Alliance is the primary communications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, platform providers, equipment vendors, IT companies, consultants and business groups.

Its vision is to be the most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. 

The prime mission of Communications Alliance is to create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Aprille Lim  alim@sefiani.com.au
0413 317 788