Sydney, 20 August 2021 – Communications Alliance is seeking public comment on a new Industry Code designed to strengthen customer authentication in the telecommunications sector, including measures to combat fraud perpetrated via communications services.

The new Code C666:2021 Existing Customer Authentication, will work in concert with other regulatory safeguards, including the Pre-Port

Verification Standard and the Reducing Scam Calls Industry Code, to seek to minimise scamming and fraud for all Australian telecommunications users.

The draft code is available for public comment for a period of 30 days. 

The Chair of the Communications Alliance Working Committee that drafted the code, Alexander Osborne, said it would provide a common set of principles to ensure that service providers have strong protections in place to authenticate that any request to make changes to a communications service is being made by the customer or their authorised representative.

“The objective is to limit the opportunity for fraudulent activity, in particular any action that could result in the customer losing access to their telecommunications service – for example via an illegal SIM swap or service transfer,” Mr Osborne said.
Communications Alliance CEO, John Stanton, said the draft Code also requires service providers to give information to their customers about the authentication solutions that will apply to particular actions associated with the supply of the service.

“Fraud and scam activity is a fast-moving hydra-headed menace and we aim for this new Code – combined with existing industry-led mechanisms around pre-port verification and prevention of scam calls - to provide a holistic approach that will offer better protection to customers,” Mr Stanton said.

The Working Committee will study all of the feedback received during the public comment period before making any consequent amendments to the draft Code and submitting it to the industry regulator, the Australian Communications and Media Authority (ACMA), for consideration for registration.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see

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Neeley Williams
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