Sydney, 21 May 2020: Communications Alliance has welcomed today’s Measuring Broadband Australia report from the ACCC, showing that quick work by the telecommunications industry enabled customers to return to pre-pandemic download speeds despite the extreme increase in network demand.

“Despite facing the highest demand Australia has ever seen, which has included a nearly 130% increase in upstream traffic, the ACCC’s report shows that our industry has adapted quickly to support Australians during this crisis,” said Communications Alliance CEO, John Stanton.[1]

“We are also pleased that through the past 3 years, this report has consistently shown that Australians are generally receiving the speeds advertised by their retailers.”

“We understand how vital it is to remain connected at all times, and particularly in light of the current pandemic. If customers have concerns about their service, we strongly encourage them to check their RSP’s self-service resources and tips, and if they are still having challenges, to talk to their RSP.”

Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) have provided consumer guidance and information on initiatives to help ensure Australians stay connected to the telco services they need during the COVID-19 pandemic, in the “Keeping Australians Connected” package.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see

Media information contact:
Neeley Williams
0434 742 551