STATEMENT ON LATEST TELECOMMUNICATIONS INDUSTRY OMBUDSMAN COMPLAINTS DATASydney, 11 April 2019: Comments by Communications Alliance CEO, John Stanton on the Telecommunications Industry Ombudsman Complaints Data for July to December 2018.
“Industry welcomes the latest TIO update, showing that the significant falls in complaint volumes, which began in February 2018, were sustained throughout the whole calendar year of 2018.
“But these latest results do not represent “job done”, by any means. Industry recognises that there are still challenges to overcome and that we are still in the middle of an accelerating national network rollout – with multiple partners in the supply chain - that inevitably generates a degree of disruption and a level of customer complaints.
“We look forward to the upcoming registration of the improved and strengthened Telecommunications Consumer Protections (TCP) Code, as an additional tool to help generate further sustained improvements in customer experience. We also welcome the TIO’s proposed transition to quarterly reporting as this will provide ongoing and timely information on issues that consumers may be experiencing.”
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour. For more details about Communications Alliance, see www.commsalliance.com.au.
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