Sydney, 17 December 2019: Communications Alliance and its members today welcomed the Government’s announcement on modernising consumer safeguards in telecommunications.

“Keeping telecommunications regulations up to date with changing technologies and consumer expectations is an important task. This report seeks to strike a balance between consumer protection and consumer benefit through competition, innovation, and increased value, and we look forward to consulting further with Government on implementation of the recommendations,” said Communications Alliance CEO, John Stanton.

“We are pleased to see that the Consumer Safeguards Review Part B Final report reflects elements of the industry feedback on the initial Departmental recommendations and the consultation undertaken by the Minister and the Department during the past year.

“I believe it paves the way for providers to make continuity commitments in ways that support consumer choice and preferences, are appropriate to providers’ business models and promote competitive differentiation.

“The move away from some elements of the initial Part B proposals removes some potentially anticompetitive outcomes, which had caused concern within industry and could have stifled innovation and created increased costs for consumers,” continued Stanton.

“We are reviewing and considering the detailed recommendations in the report, but support the approach, including that outdated regulation should be removed, implementation should actively avoid the risk of duplicative regulation, and competition will bring the most benefit to consumers. Industry is pleased that the recommendations provide a framework for stakeholders of all types to contribute to developing the detail and implementation of the recommendations – which should lead to better, more informed outcomes.”

Communications Alliance is the primary telecommunications industry body  in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about  Communications Alliance, see

Media information contact:
Kurt Graham
0431 478 558