TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FOR OCTOBER – DECEMBER 2017

Sydney, 25 January 2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.

This is higher than the previous quarter, at 8.3, but below the high point of 9.0 complaints per 10,000 SIO recorded in April – June 2017. The full report, including participant ratios, can be found on the Communications Alliance website.

Communications Alliance CEO John Stanton said “this result shows the ongoing challenges the industry is facing. Industry will continue developing and implementing initiatives to improve the customer experience, and is coordinating with the ACMA on their recently announced measures to improve the nbn consumer experience.”

Complaints in Context is a quarterly report published by Communications Alliance with complaints data provided by the Telecommunications Industry Ombudsman. The report for October to December 2017 can be found on the Communications Alliance website.

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Neeley Williams nwilliams@sefiani.com.au
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