Sydney, 7 April 2017 – The Federal Government and ACCC must work to guard against potential anti-competitive outcomes from the just-announced broadband monitoring program, Communications Alliance warned today.

Smaller internet service providers, whose performance will not be included in the program, are worried that they will lose customers to service providers that are included, because of the attention that will be focused on the published data.

“Although the ACCC has told industry today that it doesn’t yet know how many service providers will be included in the regime, it has previously indicated that it expects this will be limited to something like the five largest players,” said Communications Alliance CEO John Stanton.

“Smaller ISPs are worried that being out of the limelight of the published results will cost them customers and damage their businesses.

“The regulator, which exists to promote competition, needs to ensure that it does not engineer the opposite outcome.”

“The ACCC has a dilemma. It can include more ISPs but at the expense of sample sizes and therefore also at the expense of the accuracy and reliability of the published data. Or it can restrict the number of ISPs and risk hurting the smaller players in the market. Or it can blow out the costs of its regime and pile further expense on to consumers.”

“The ACCC has made no mention of further consultation with industry about the implementation of the regime – something that industry sees as vital if the regime is to provide accurate information and hope to meet its stated objectives.”

Mr Stanton welcomed the decision to focus the monitoring regime on next-generation broadband services, rather than on legacy technologies such as ADSL.

He urged the ACCC to provide further clarity about the relationship between the broadband monitoring regime and the broadband speed claims industry guidance that the regulator is also developing.

The speed claims draft guidance urges all ISPs to run their own quarterly sampling program, looking at busy-hour speed performance.  

In a Communications Alliance submission to be lodged with the ACCC today, industry has expressed concern that the methodology proposed by the regulator will not produce results that represent the typical service performance experienced by consumers.

Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see

Media information contact:
Neeley Williams
0434 742 551