Industry Guideline Designed to Help Customers Move onto the NBN

Sydney, 22 December 2014 – Communications Alliance has published a new industry Guideline designed to facilitate the smooth migration of Australian telecommunications customers onto the National Broadband Network (NBN).

The first iteration of the NBN Migration Management Industry Guideline sets out the roles and responsibilities of all the relevant players involved in moving customers from a legacy copper network to an NBN-based network. These parties include Telstra, as copper network owner, a major telecommunications service wholesaler and a retail service provider (RSP), legacy network owners other than Telstra, RSPs, NBN Co, Medical Alarm Service Providers and Application Service Providers.

The Guideline documents industry-agreed practices, processes and solutions for RSPs and other providers to undertake, in consultation with Telstra and NBN Co, to smoothly manage customers as they migrate.

This version of the Guideline only applies to Fibre to the Premises (FTTP) deployment of the NBN. The Communications Alliance Working Committee responsible for the Guideline will continue consideration of Fibre to the Node (FTTN) and Hybrid Fibre Coaxial (HFC) technologies for inclusion in the next version, documentation of which will commence in early 2015.

Communications Alliance CEO, John Stanton, said the guideline is not a panacea for the difficult challenges that can arise during migration to the NBN.

“The Guideline does, however, represent a step forward to help coordinate and standardise the efforts of providers, whose main priority is to ensure a hassle-free move for customers over to new high-speed networks,” Mr Stanton said.

A copy of the guideline can be found here: G652:2014


Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers,search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to provide a unified voice for the telecommunications industry and to lead it into the next generation of converging networks, technologies and services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see

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Kreab Gavin Anderson

Lucy Chamberlain 
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