Guidelines
G505:1998 Development of Telecommunications Industry Consumer CodesProvides guidelines to assist Communications Alliance Working Committees in determining what matters should be considered when drafting new or revised Consumer Codes.
G510:1998 Development of Telecommunications Industry Operations CodesProvides a framework for the development and operation of industry operations codes
G511:1998 1800/13/1300 Number Portability - Network PlanSpecifies agreed network arrangements for the provision of 1800/13/1300 number portability.
G516:2014 Participant Monitoring of Voice CommunicationsThe Guideline provides assistance in the practical application of interception and privacy legislation to the listening to and recording of voice communications.
G517:2014 Monitoring of Communications for Network Operation and MaintenanceProvides recommended procedures for industry monitoring and recording of voice communications when installing, operating or maintaining a network.
G522:2016 Calling Number DisplayThe Guideline addresses privacy issues raised by Calling Line Identification (CLI) and Calling Number/Name Display (CND) and was proposed in light of the Government’s de-regulatory commitments and the principles espoused in the Communications Alliance “Framework for Customer Information Provisions”.
G545:2020 HFC Network RF Signal Egress MonitoringDefines parameters and methods for frequency co-ordination between different HFC systems that are close to one another.
G557:2025 Location Information for Emergency CallsDefines maps, processes and guidelines for use in the signalling of caller location for Emergency Calls, including Standardised Mobile Service Areas (SMSAs), Mobile Location Information (MoLI) and Advanced Mobile Location (AML).
G561:2025 Mobile Number Portability - Network Plan for Voice Services and SMSG561 describes the call handling between interconnected networks for voice calls and industry agreed routing arrangements to enable correct delivery of inter-carrier SMS.
G567:2015 Switchless Multibasket Billing RedirectionIn 2015 a minor revision was conducted to remove sections on Customer Authorised Representative and Information provided to the End User by the GSP, the intent of both of which were captured in the Customer Authorisation Industry Guideline (G651:2015).
G571:2002 Building Access Operations and InstallationDefines standardised processes for the installation of telecommunications infrastructure in multi-tenanted buildings e.g. office blocks, apartment buildings.
G572:2007 Unconditioned Local Loop Service Fault ManagementDescribes processes for service providers to record, track and resolve customer and network ULLS faults and to restore services.
G573.1:2024 Mobile Number Portability IT Specification Part 1: Transaction AnalysisIdentifies the functional and technical baseline requirements for the support of Mobile Number Portability.
G573.1:2009 Appendix E - XML Messaging FormatsIdentifies and defines the XML format for the MNP intercarrier messaging.
G573.3:2024 Mobile Number Portability IT Specification Part 3: Common NetworkDefines technical specifications for interfacing with and the behaviour of a Single and Multiple Provider Private IP Network for MNP.
G574:2024 Mobile Number Portability - Customer InformationProvides guidance for Suppliers on ongoing customer information provision about Mobile Number Portability.
G575:2024 Mobile Number Portability Ported Number RegisterThe Register is required to enable routing of calls following Mobile Number Portability and updates of systems.
G577:2025 Mobile Number Portability – Network Testing for Voice Services and SMSG577 describes the recommended joint network testing for voice services and SMS to be conducted by Originating Access Service Deliverers (OASDs) and Mobile Carriers for Mobile Number Portability (MNP).
G579:2024 Mobile Number Portability Operations ManualSets out the arrangements for MNP processes between organisations in the implementation of Mobile Number Portability.
G591:2006 Telecommunications in Road Reserves - Operational Guidelines for InstallationsProvides guidance to Road Authorities and Carriers on the installation, maintenance and safety issues associated with telecommunications in road reserves.
G592:2024 Mobile Number Portability IT Test StrategyProvides the framework for new participants in Mobile Number Portability to undertake Industry Testing.
G593:2024 Mobile Number Portability IT Test PlanDetails the test components required for a new industry participant to successfully complete MNP testing with all current participants.
G596:2013 Communication Support for Emergency ResponseProvides a procedure for the cooperative handling of incidents that require the coordination and communication support of Emergency response.
G597:2005 Pre-selection Operations ManualDefines the arrangements for the implementation of pre-selection processes between Service Providers.
G598:2003 Pre-selection Billing Information SpecificationSpecifies the files, records and operational details of the interface supplying the customer billing information between Service Providers following the customer's use of an Override Code.
G599:2005 Pre-selection IT SpecificationSpecifies the file formats and field population rules required to facilitate the pre-selection related transactions described in the Pre-selection Code.
G600:2016 Allocation of Eligible Party Identification CodesSpecifies the processes and procedures for the application for and the allocation of Eligible Party Identification Codes for use between service providers.
G602.2:2023 Local Number Portability IT Specifications and Operations Manual Part 2 - Category A ProcessingDefines the Category A Processing arrangements and IT Specifications for the implementation of LNP between Service Providers.
G602.4:2023 Local Number Portability IT Specifications and Operations Manual Part 4 - Category C ProcessingDefines the Category C Processing arrangements and IT Specifications for the implementation of LNP between Service Providers.
G603:2013 Local Number Portability IT Test StrategyDefines the framework for testing of IT Specifications associated with LNP.
G606:2002 SMSA Register - Management ProcessesDefines the processes and procedures relating to the management of the Standardised Mobile Service Area (SMSA) Register (ACIF G557).
G608:2004 EIE Infrastructure Common Network SpecificationSpecifies the requirements of the EIEnet to provide interconnectivity for electronic information exchange between participants.
G610:2003 The superseding of ACA TS 001-1997 by AS/NZS 60950:2000Provides background to customer equipment safety standardisation, a summary of the review process and the impact on consumers and industry.
G611:2002 Privacy Protection in ACIF PublicationsProvides guidance to assist Communications Alliance in ensuring that its documents meet privacy requirements.
G612:2012 Customer Requested BarringDefines the customer requested blocking of access from a customer's telephone service to a Service Provider's service.
G613.1:2016 Local Number Portability IT Test Plan Part 1Provides the basic framework for testing general LNP functionality and new participants to LNP.
G613.2:2016 Local Number Portability IT Test Plan Part 2 - Category AProvides the basic framework for testing general LNP functionality and new participants to LNP.
G613.4:2016 Local Number Portability IT Test Plan Part 4 - Category CProvides the basic framework for testing general LNP functionality and new participants to LNP.
G613.5:2013 Local Number Portability IT Test Plan Part 5 - Category DProvides the basic framework for testing general LNP functionality and new participants to LNP.
G614:2003 Integration Testing Strategy for ACIF C515:2002 Pre-SelectionDefines the framework for the testing of IT Specifications prior to the implementation of ACIF C515 Pre-selection Code and associated Guidelines.
G615:2003 Inter-carrier Test Plan for ACIF C515:2003 Pre-SelectionSpecifies the detailed IT Test Plans required to be successfully completed prior to the implementation of ACIF C515:2005 Pre-selection Industry Code and associated Guidelines.
G616:2013 Acoustic safety for telephone equipmentThis Guideline provides guidance to reduce the risk and severity of acoustic shock.
G619.1:2024 IPND DATAProvides assistance to Data Providers and Data Users in ensuring the accurate capture and entry of data into the Integrated Public Number Database.
G619.2:2024 IPND DATAProvides assistance to Data Providers and Data Users in ensuring the accurate capture and entry of data into the Integrated Public Number Database.
G621:2004 EIE Compliance StandardsIdentifies the EIE Compliance Standards and introduces and explains the steps required for an Application Provider to setup an application using EIE infrastructure.
G622:2004 EIE Administration Node Connectivity TestingProvides the basis of the framework for new Participants to undertake successful EIE connectivity testing with the EIE Administration Node.
G623:2005 Regulatory adoption of Customer Equipment safety requirementsOutput of a review of the Standards and regulatory arrangements for customer equipment (CE) safety in Australia.
G630:2020 Accessibility of PayphonesProvides guidance in the design and provision of payphones to ensure their accessibility for people with disabilities.
G632:2012 Quality of Service parameters for networks using the Internet ProtocolThis Guideline defines a number of IP Network QoS Classes, including performance expectations for each class, and methods of ‘marking’ packets to signal to a receiving network which IP Network QoS Class is expected to be applied to the packet as it travels through the network.
G633:2012 Quality of Service for networks using the Internet Protocol - Test methodsThis Guideline recommends test methods for the IP Network QOS Classes defined in G632.
G634:2013 Quality of Service parameters for Voice over Internet Protocol (VoIP) servicesThis Guideline recommends Quality of Service (QoS) categories and identifies influencing impairments for Voice over Internet Protocol (VoIP) Services within Australia.
G635:2013 Testing Arrangements for Quality of Service Parameters for Voice over Internet Protocol (VoIP) Services This Guideline recommends testing methods for G634 i.e. testing arrangements for Quality of Service (QoS) parameters for Voice over Internet Protocol (VoIP) Services independent of the network delivery access or mechanism.
G639:2012 Mobile Premium Services Mandatory Information Industry GuidelineProvides guidance to suppliers of Mobile Premium Services on how to interpret and comply with the Rules defined in C637.
G640:2015 Prepaid Calling Card GuidelineDesigned to assist providers of Prepaid Calling Cards with the implementation of appropriate consumer protections with regards to advertising and complaints handling.
G642:2016 Installation of Broadcast Cabling and connection of Digital Broadcast Equipment to a Telecommunications NetworkProvides guidance for installation of Broadcast Cabling and digital broadcast interfaces used with Digital Broadcast Equipment intended for connection to a Carrier’s or Carriage Service Provider’s Telecommunications Network.
G645:2017 Fibre Ready Pit and Pipe Specification for Real Estate Development ProjectsDesigned to outline the minimum requirements for Telecommunications pit and pipe installation within a Real Estate Development Project to be considered a Fibre Ready Facility and describe recommended processes and materials for the design and installation of such pit and pipe facilities.
G646:2012 National Broadband Network – Wholesale Service Definition Framework – Telephony Access ServiceThe Guideline provides:
(i) a framework for the definition of a Wholesale Telephony Access Service that may be available on the NBN and potentially by other Wholesale Telephony Access Service Providers; and
(ii) a description of the key capabilities to be specified in the Wholesale Telephony Access Service.
G648:2014 Calling Arrangements from Mobile Phones to 13/1300 NumbersThis guideline spells out commitments made by Australian mobile carriers to continue offering ’13-Friendly’ mobile plans, which include mobile calls to 13 and 1300 numbers as part of the included-value allowance of post-paid plans and charge for these calls at no more than the price of a standard national call. The guideline also provides for a transfer window to assist consumers to move to 13-Friendly plans, details a communications exercise and plans for industry research into any potential consumer detriment arising from the cost of mobile calls to 13 and 1300 numbers.
G649:2017 Cabling Existing Telecommunications Services in the Customer’s Premises for the nbn™Provides guidance to Registered Cabling Providers when customers are migrating to the NBN for disconnecting their customer cabling from the lead-in cabling and connecting it to the NBN.
G651:2023 Customer AuthorisationThe Customer Authorisation Industry Guideline (G651:2023) is designed to provide:common information to be provided to all telecommunications Customers before they agree to a Transfer; andinformation to be obtained from the customer or their Authorised Representative for the gaining Carriage Service Provider (CSP) to obtain a valid Customer Authorisation (CA).
G652:2016 NBN Migration Management GuidelineThis guideline is designed to document the roles and responsibilities of each relevant party, that is, Telstra (as copper network owner, a major telecommunications service wholesaler and a Retail Service Provider (RSP)), legacy network owners other than Telstra, RSPs, nbn, Medical Alarm Service Providers (MASPs) and Application Service Providers (ASPs) within fixed network migration process.
G654:2017 Internet of Things Security GuidelineThis Guideline has been developed by Workstream 5 – Security and Network Resilience of IoT Alliance Australia (IoTAA).
G659:2018 NBN FTTB/N, FTTC and Parallel Migration ProcessesThis Guideline provides guidance to industry and stakeholders in relation to the Migration and Parallel Migration to NBN services, in order to maximise the Customer experience when migrating and to avoid Customer double billing.
G660:2023 Assisting Consumers Affected by Domestic and Family ViolenceThis Guideline provides education and guidance to providers on how to assist customers experiencing domestic and family violence.
G662:2021 NBN Access Transfer - Transfer Validation TrialTo the greatest extent possible, this Guideline has been developed as a supplement to the C647:2017 NBN Access Transfers Code for Transfers conducted for a specified range of Customers. For all other Transfers, the existing Code processes should continue to be used.
G663:2022 Telecommunications – Emergency Communications ProtocolThis Guideline has been developed to facilitate efficient interactions between the telecommunications industry and relevant Australian Government agencies when events cause major disruptions to telecommunications services.
G665:2022 Telecommunications - Facilities Information SharingThis Guideline has been developed to facilitate efficient interactions between the telecommunications industry, energy suppliers and relevant Australian Government agencies in relation to the sharing of information regarding telecommunications facilities and the standardised approach to sharing and the use of this information for the purposes of protection during events which may cause major disruptions to telecommunications services.
G667:2021 Mobile Originated One Way Emergency CallsThe Guideline identifies scenarios where mobile devices are used to make an Emergency Call with a SIM intended for one way communications e.g. a data-only SIM for the Internet of Things (IoT).
It specifies what may or may not be possible for a call back by an Emergency Service Organisation (ESO) or a Welfare Check by a Carrier or CSP.
G669:2024 Transport of Session Initiation Protocol (SIP) Information Associated With Mobile Originated Emergency CallsThe Guideline is designed to enable the transfer of Session Initiation Protocol (SIP) data, associated with Emergency Calls, from mobile devices and mobile networks to the Emergency Call Person e.g. IMEI, IMSI, CLI, location information and device type.
G670:2023 Fibre Ready MDUs for Real Estate Development ProjectsThe Guideline is designed to:
- outline the minimum standard for Telecommunications spaces within a Real Estate Multi Tenanted building Development Project to be considered a Fibre Ready Facility;
- describe recommended processes for the design and installation of Telecommunications facilities for use in the deployment of Optical Fibre Lines in a Real Estate Multi-Tenanted building Development Project; and
- describe the recommended materials used in the design and installation of facilities.
G671:2023 G.fast Deployment on Customer CablingThe Guideline is intended to provide:
- A framework for managed sharing of customer cabling infrastructure within a premises or campus, while ensuring that all end users receive adequate G.fast data rates; and
- A technical basis for determination of whether sharing is viable in cases where G.fast Systems from one Distribution Point Unit (DPU) share customer cabling infrastructure with G.fast Systems originating from another DPU.
G672:2023 Session Initiation Protocol (SIP) InterconnectionThe Guideline is designed to:
- Assist a Carrier or Carriage Service Provider (CSP) seeking interconnection of services via Australian Telecommunications Networks;
- Guide on what to expect when implementing interconnection; and
- Help maintain the end-to-end integrity of Telecommunications Networks.
G673:2024 Transport of Session Initiation Protocol (SIP) Information Associated With Non Mobile Originated Emergency CallsThe Guideline is designed to enable the transfer of Session Initiation Protocol (SIP) data, associated with Emergency Calls, from non-mobile devices to the Emergency Call Person.
G675:2025 Network Management for Emergency CallsThe Guideline is designed to address Recommendation 16 in the Government Response to the Bean Review Final Report and give industry guidance on:
- Establishing “the ability to remotely access and activate network management tools … in the event of a core network outage”; and
- Having “sufficient network redundancy to deploy” these network management tools “in the event of a core network outage”.