G660:2018 Assisting Customers Experiencing Domestic and Family Violence

G660:2018 (.pdf, 410 KB)

This Guideline provides education and guidance to providers on how to assist customers experiencing domestic and family violence, with topics including staff and training, communicating with customers, privacy and safety, economic abuse, technology facilitated abuse, and how a customer can keep a mobile number when leaving a contract held by the perpetrator. It is suggested that providers read the Guideline in its entirety and then determine which tools and procedures work best for their operations.