C536:2011 Emergency Call Services Requirements - Incorporating Amendment No.1/2015

C536:2011 (pdf 798 kb)

Specifies the obligations of carriers and carriage service providers to customers, emergency service organisations and emergency call persons.

In 2015 the following amendments were made:

  • removal of Customer Information clauses relating to emergency services obligations for prepaid calling cards, with these clauses being moved to Prepaid Calling Card Industry Guideline (G640:2015); and
  • Emergency Call Service reporting requirements amended to remove the mandatory reporting obligation.

Specific details of the above amendments are set out in Appendix H.

Explanatory Statement

Explanatory Statement (.pdf, 117 kb)
This document provides background information about the development of the  Emergency Call Services Requirements Code.