Issue No 8: 29 March 2021



Hot Topics
  • ACOMMS 2021: 18 August 2021 - Register here

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ACOMM 2021 Awards - Nominate Now!

Picture3Nominations are now open for the ACOMM 2021 Awards.

Do you know a communications company demonstrating commitment to corporate /business/consumer customer service improvement? 

Nominate them in the Commitment to Customer Service category at www.acomms.com.au by May 21.

See all 12 nomination categories here

ACCC Report is Good News For Australians

Communications Alliance welcomed today’s Measuring Broadband Australia report published by the ACCC, which shows that broadband speeds are strong and getting stronger.

“This quarter’s report showed the highest overall speeds since the beginning of the program in 2018,” said Communications Alliance CEO, John Stanton.

“This reflects the ongoing work of nbn and retail service providers to provide Australians with high speed and reliable internet access.”

“We are also pleased to see that these reports continue to show customers are receiving the speeds advertised by their RSPs.”

Chart from page 21 of the March 2021 Measuring Broadband Australia report

Stanton continued, saying “while Australians use broadband in many ways – to work, access education, and stay connected to friends and family – the ACCC’s reporting on access to streaming services such as Netflix show that customers are also able to easily access entertainment services via all plans.”

Time to Review Your Industry Contact Details

To ensure the continued smooth operation of industry processes, Communications Alliance would like to take this opportunity to remind carriers and CSPs to check that their contact details have been provided and are up to date in relation to their obligations under various industry codes. Provision of these details assist in the timely resolution of any operational matters as they arise.

Some of the codes containing contact list obligations are:

  • C536:2020 Emergency Call Service Communications.
  • C540:2013 Local Number Portability
  • C570:2009 Mobile Number Portability
  • C617:2017 Connect Outstanding
  • C628:2019 Telecommunications Consumer Protections (TCP)
  • C647:2017 NBN Access Transfer; and
  • C661:2020 Reducing Scam Calls

These industry codes are available on the Communications Alliance website. Any updates can be forwarded to info@commsalliance.com.au

New Member

Communications Alliance is pleased to welcome the following new member:

Glexia Pty Ltd



Glexia is global, full-service information technology provider, carrier, and ISP with a passion for design & developing beautiful creations. We’ve had the privilege to work with a diverse group of clientele and have established a reputation for always bringing innovation to the table with every project. 

Privacy Awareness Week - 3 to 9 May 2021

Privacy Awareness Week is an annual event that highlights the importance of protecting personal information and helps organisations, agencies and the public navigate the privacy landscape.

For further information click here.


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