Stage 4: Submission to the ACMA

Between February and May 2025, the TCP Code Drafting Committee (DC) comprehensively reviewed and considered numerous inputs provided on the draft TCP Code.

Updated details are available here: Stage 3: Formal consultation on a new Code – May 2025 Update

On 19 May 2025, Communications Alliance submitted an updated draft TCP Code to the ACMA for consideration. A media release was issued on 20 May.

For transparency, including to allow submitters to understand how and why their comments have been managed in the way that they have, the following documents are available for review:

1. Updated TCP Code 2025, as submitted to the ACMA for consideration.
   • Note:
   • This is a draft Code, provided for visibility only. Further changes may be made and/or the Code may not be registered by the ACMA. The current 2019 Code will remain in effect until advised otherwise.
   • A ‘track changes’ copy of the same document, showing updates made since the public comment version, is available on request.
2. Comment log, public comments on the ‘public comment draft’. Submitters are encouraged to consider others’ comments to assist them understand responses made.
3. ACMA 8 April letter. (See May 2025 Update for context)
4. Analysis of, and response to, the key specific issues identified in the ACMA 8 April letter. (See May 2025 Update for context)

Public consultation on draft DR C628:2025: TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE closed on 28 February 2025.

Public submissions were received from 28 entities and individuals. Submission are published below.

Submissions

• 2 x Private Citizen submissions – Graham L, Jarrod H (47.2 KB)
• ACCAN Comments (1.5 MB)
• ACCAN (484.5 KB)
• ACCC (305.7 KB)
• Arthur M (private citizen) (41.2 KB)
• AS (Private citizen) (141.7 KB)
• Bruce B (private citizen) (78.5 KB)
• CMobile (224.6 KB)
• CommCom (317.7 KB)
• DP (Private Citizen) (70.7 KB)
• FNDIAG (284.3 KB)
• IAA (155.9 KB)
• Jortel (1.2 MB)
• Konec Mobile (64.7 KB)
• Leaptel (212.4 KB)
• Mate Communicate (510.4 KB)
• Matilda Internet (29.9 KB)
• Maxotech (3.7 MB)
• More Telecom and Tangerine Telecom (217.9 KB)
• NSWTA (175.6 KB)
• OCCOM (719.8 KB)
• RRRCC (225.2 KB)
• Starlink (259.3 KB)
• Superloop (171.5 KB)
• Telequip (27.6 KB)
• TIO Appendix A (101.2 KB)
• TIO (295.3 KB)
• Department of Communications – Confidential submission, not published
• Office of the Australian Information Commissioner (OAIC) – Staff-level comments, not published

Comments, but not formal submissions, were also received from Amaysim, Aussie Broadband, Optus, Telstra, TPG-T and Symbio. For full transparency, these comments are published in the comment log.

Public consultation on draft DR C628:2025: TELECOMMUNICATIONS CONSUMER PROTECTIONS CODE is invited by 28 February 2025.

This consultation draft has been comprehensively updated and revised following an extensive consultation and iterative drafting process that started in May 2023. Information about the process and input received is available here.

When preparing submissions, please review the public consultation question paper, which:

• highlights key changes to the Code vis-à-vis the current, 2019 Code, and
• sets out a number of issues which Communications Alliance is particularly interested in understanding your views on.

You can use the Submit Comments form to submit your comments via email or Contact Us for alternative options.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

RETURN TO MAIN PAGE: TCP CODE REVIEW 2024