News & Resources

Communications Alliance creates Industry Codes that define good industry practice. In many cases these Codes are enforceable by the Australian government regulators.

Standards cover a range of technical topics. Most of them define the technical parameters of “Customer Equipment” e.g. phones, modems, PBXs.

Guidelines are documents with which compliance is voluntary (although they may be enforceable through reference to the Guideline in a contract or through adoption by a regulator). They cover a range of industry topics including consumer, operational and technical matters.

Industry Guidance Notes are documents created by Communications Alliance (sometimes with involvement of other relevant stakeholders) to address a need for further guidance and/or clarification for a specific topic that has caused confusion among industry participants in the past or has the potential 
to do so.

Fact Sheets provide accessible summaries of key industry topics, regulatory obligations, and technical procedures. They are designed to assist members, stakeholders, and the public in understanding complex subjects quickly and clearly.

Industry Lists contain official registers compiled by Communications Alliance, such as recognised equipment suppliers, approved providers, or compliance-related listings that support transparency and industry alignment.

Superseded documents include previous versions of Codes, Standards, Guidelines, and related publications that have been replaced by newer editions. These archives provide important historical context and trace the evolution of regulatory and technical practice.