Gary Smith – 2021 Communications Ambassador Winners in 2021 include au Domain Administration, Aussie Broadband, Clayton Utz, Ericsson, NNNCo, Nokia, Optus, Soprano Design, Telstra, TPG Telecom, and Vocus. Sydney, 18 ...

Sydney, 10 November 2021 –Telcos have reported a 4th consecutive decrease in the ratio of complaints made to the Telecommunications Industry Ombudsman (TIO) according to Communications Alliance’s Complaints in Context ...

Sydney, 4 November 2021 – Communications Alliance welcomes today’s report by the Telecommunications Industry Ombudsman that complaints to the Ombudsman have gone down for the fourth quarter in a row. ...

Sydney, 19 October 2021 – Complaints to telcos dropped significantly despite the challenges presented by lockdowns in Australia and other countries during the pandemic, according to new data released by ...

Sydney, 13 October 2021 – Australia’s telecommunications sector has published a strengthened Industry Code to better protect customers from attempted fraudulent transactions. The Communications Alliance code - C666:2021 Existing Customer ...

Sydney, 30 September 2021 – The Australian telecommunications industry is committed to service excellence and reliable connectivity for all Australian consumers and is delivering on that commitment in a challenging ...

Sydney, 24 September 2021 – More than 28 million ‘ports’ - transfers of mobile phone services from one mobile network to another – have taken place on Australia’s world-leading Mobile ...

Sydney, 22 September 2021 – Communications Alliance welcomes the news that telecommunications complaints have declined for the third consecutive year, including during the challenges of the COVID-19 pandemic, as announced ...

Sydney, 1 September 2021 – Communications Alliance welcomed today’s TIO report showing a 41% decrease in complaints about financial hardship over the past three years. John Stanton, CEO Communications Alliance ...

Sydney, 20 August 2021 – Communications Alliance is seeking public comment on a new Industry Code designed to strengthen customer authentication in the telecommunications sector, including measures to combat fraud ...