Telco Consumer complaint numbers remain low

Sydney, 7 February 2024: Australia’s telcos continue to achieve very low complaint rate numbers from customers, despite continued cost-of-living pressures having contributed to increased complaints in other industry sectors. According ...

Telco Consumer complaint numbers remain low2025-06-23T12:18:43+10:00

New Co-Regulatory Package a Boon for Emergency Services and Consumers

Sydney, 13 December 2023: Emergency call services and telecommunications infrastructure deployment in Australia will be further strengthened under an important package of industry-developed co-regulation approved this week by the Board ...

New Co-Regulatory Package a Boon for Emergency Services and Consumers2025-06-23T13:51:20+10:00

Draft Proposed Financial Hardship Standard Release

Sydney, 24 October 2023: Communications Alliance notes the draft financial hardship standard released for consultation today by the Australian Communications and Media Authority (ACMA) and will work with the regulator ...

Draft Proposed Financial Hardship Standard Release2025-06-23T13:43:43+10:00

Telco Customer Complaint Numbers Hit Record Low

Sydney, 3 August 2023: Australia’s telcos have smashed the previous record-low complaint rate numbers, with the latest Communications Alliance Complaints-in-Context Report revealing just 3 complaints per 10,000 services in operation ...

Telco Customer Complaint Numbers Hit Record Low2025-06-23T13:42:53+10:00

2023 ACOMM Award Winners Announced

Patrick Fair & Peter Leonard - 2023 Communications Ambassadors Winners in 2023 include NBN Co, Fastmail, Felix Mobile, King & Wood Mallesons, Lockheed Martin Australia, Matchboard, Meshed, NBN Co, Nokia, ...

2023 ACOMM Award Winners Announced2025-06-23T13:41:08+10:00

2023 ACOMMS Finalists Announced

Sydney, 15 June 2023: Communications Alliance is proud to announce the 2023 finalists in the communications industry’s premier awards for excellence, the ACOMMS, which recognise exemplary achievement across 13 categories ...

2023 ACOMMS Finalists Announced2025-06-23T13:39:26+10:00

Majority of Industry Online Safety Codes Accepted for Registration

Sydney, 1 June2023: Communications Alliance welcomed today’s announcement by the eSafety Commissioner to register five of the eight industry Online Safety Codes. The Commissioner declined to register two Codes and ...

Majority of Industry Online Safety Codes Accepted for Registration2025-06-23T13:33:18+10:00