Sydney, 14 January: Luke Coleman, CEO, was interviewed by ABC Radio Brisbane regarding the ongoing issue of banks refunding customers who fall victim to scams. In the interview, he discussed ...

13 February 2025: Communications Alliance, the peak body of the telecommunications industry, has welcomed the passage of new laws which will help protect Australians from harmful scams. The Scams Prevention ...

12 February 2025: Communications Alliance, the peak body of the telecommunications industry, has called for bipartisan support of new legislation which will uplift regulatory protections for telecommunications consumers. “For the ...

3 February 2025: Communications Alliance has unveiled an updated industry Code to improve performance and competition on G.fast and VDSL2 high-speed broadband services, while also seeking to deregister legacy codes ...

https://www.youtube.com/watch?v=XG3Xu2djy3U&t=2330s   Communications Alliance CEO Luke Coleman and Deputy CEO Christiane Gillespie-Jones appeared before the Senate Economics Committee regarding the Scams Prevention Framework legislation currently before Parliament. You can view ...

21 January 2025: Communications Alliance, the peak body of the telecommunications industry, has announced its support for strong new consumer protections powers for the regulator, the Australian Communications and Media ...

Latest draft of TCP Code open for public consultation until 28 February 2025 TCP Code provides ‘belt and braces’ protections for consumers Communications Alliance calls for stronger regulator powers Tuesday ...

Thursday 9 December: Communications Alliance, the peak body of the telecommunications industry, has successfully revised three industry Codes which will lead to improved outcomes for consumers and better information for ...

Just 0.027% of telco services, on average, were subject to a TIO complaint. Lowest quarter-on-quarter complaints since reporting began in 2014. Thursday 14 November: Communications Alliance, the peak body of ...

"Telcos have done an amazing job of improving customer service in recent years - complaints are at their lowest levels in two decades. Annual complaints to the TIO were above ...