3.2 Relevant Australian Information
3.2.1 Relevant Communications Alliance Consumer Documents
Communications Alliance Standards, Codes and Guidelines are available from http://www.commsalliance.com.au/Documents. The documents include the:
(a) Telecommunications Consumer Protections (TCP) Code (C628:2019)
(b) Information on Accessibility Features for Telephone Equipment Code (C625:2020)
3.2.2 Accessibility and Inclusion Action Plans and Good Practice Guides
(b) Optus Accessibility and Inclusion Action Plan can be accessed via the Optus Disability Service webpage
(c) Telstra Accessibility and Inclusion Action Plan can be accessed via the Telstra Disability Service webpage
(d) TPG Telecom information in relation to accessibility can be found here.
(e) nbn Accessibility and Inclusion Plan can be accessed via the nbn Disability Service webpage
Please check the websites of other telecommunications providers for their respective initiatives.
3.2.3 Australian Human Rights Commission (AHRC)
(a) Telstra Accessibility and Inclusion Action Plans are lodged with the Australian Human Rights Commission (AHRC).
(b) Optus Accessibility and Inclusion Action Plan is lodged with the Australian Human Rights Commission (AHRC).
(c) nbn Accessibility and Inclusion Plan is lodged with the Australian Human Rights Commission (AHRC)
(d) Access for all: Improving accessibility for consumers with disability
| NOTE: It is important that the communication needs of Deaf people are met. A range of communication methods are used according to the nature of the hearing impairment, and it is necessary to use the one that is most appropriate in any given interactive situation. Deafness Forum of Australia has published Guidelines to assist in this process. |
3.2.4 Australian Information on plain language and word choice
Communications Alliance publications are written for the communications sector to specify obligations, requirements and guidance for its members to perform their technical and operational activities. They also need to ensure that requirements are enforceable by the respective regulator. Taking into account the constraints imposed by the need to document the specificity required by our publications, relevant Working Committees are encouraged to take into account the concepts of easy-to-understand English so that as many people as possible can understand the meaning of the documents.
For advice on writing using such language, go to the Plain Language Australia website and the Australian Style Manual for plain language and word choice.