3.2 Relevant Australian Information

3.2.1    Relevant Communications Alliance Consumer Documents

Communications Alliance Standards, Codes and Guidelines are available from http://www.commsalliance.com.au/Documents . The relevant documents are the:

(a)    Telecommunications Consumer Protections (TCP) Code (C628:2012)

(b)    Information on Accessibility Features for Telephone Equipment Code (C625:2009)

(c)    Operational Matrices for Reporting on Accessibility Features for Telephone Equipment (G627:2011)

3.2.2    Disability Action Plans and Good Practice Guides

(a)    Australian Mobile Telephone Association (AMTA) Mobile Phone Industry Good Practice Guide: Accessibility for People with Disabilities

(b)    the Optus Disability Action Plan can be accessed via the Optus Disability Service webpage

(c)    the Telstra Disability Action Plan can be accessed via the Telstra Disability Service webpage

3.2.3    Australian Human Rights Commission (AHRC)

(a)    Disability Action Plans are lodged with the Australian Human Rights Commission (AHRC).

(b)    Guidelines for Meeting the Communication Needs of People who are Deaf or have a Hearing Impairment.

NOTE:  It is important that the communication needs of Deaf people are met. A range of communication methods are used according to the nature of the hearing impairment, and it is necessary to use the one that is most appropriate in any given interactive situation. Deafness Forum of Australia has published Guidelines to assist in this process.

For further information go to the Deafness Forum website.

3.2.4    Australian Information on Plain English:

NOTE: It is important to write documents in plain English so that as many people as possible can understand the meaning of the documents.

For advice on writing in Plain English, go to the Plain Language Australia website.