WELCOME REDUCTION IN TELECOMMUNICATIONS COMPLAINTS

Sydney, 12 February 2020: Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, published today, showing the number of complaints having decreased for the fourth quarter in a row.

“All of industry has been working to improve customer experience, and we are pleased to see the significant drop in this last quarter showing the positive impact of these efforts,” said John Stanton, CEO Communications Alliance.

“The three months to end-December saw the lowest volume of reported complaints to the TIO since the first quarter of 2017-18.”

“While Industry will continue working to improve, it’s pleasing that these data show customers are having better experiences with telecommunications faults, connections, and missed appointments.”

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body  in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about  Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Kurt Graham kgraham@sefiani.com.au
0431 478 558