MISLEADING SALES PRACTICES NOT WELCOME IN THE TELCO SECTOR

Sydney, 1 August 2019 – Communications Alliance condemned the behaviour of a small number of service providers found to be engaged in misleading sales practices, as reported today by the Telecommunications Industry Ombudsman (TIO).

“It is very disappointing when a provider breaches consumer trust, and the rules it is required to observe,” said John Stanton, CEO of telecommunications industry body Communications Alliance.

“We are working with Communications Compliance and the ACMA to provide education on supplier requirements across the sector, and will always work with industry members who are looking to improve. We were pleased to see that a provider highlighted in the TIO’s report had revised its practices.”

“However, unfortunately in such a large marketplace – according to the TIO’s 2018 annual report, there were 1,600 providers – small and often transient players sometimes attempt to operate outside the rules.

“Providers like that are not welcome in our Industry. Communications Alliance members are working with the ACMA to act against such behaviour and prevent those providers from continuing to operate,” continued Stanton.

“Additionally, the strengthened Industry Code – the Telecommunications Consumer Protections (TCP) Code - comes into effect today, including vigorous new rules on selling practices, which will help the ACMA enforce against the practices raised in the TIO’s Spotlight.”

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body  in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

Its vision is to  provide a unified voice for the telecommunications industry and to lead  it into the next generation of converging networks, technologies and  services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of  consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about  Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Kurt Graham kgraham@sefiani.com.au
0431 478 558