POSITIVE REPORT CARD FOR BROADBAND PERFORMANCE
Sydney, 29 March 2018 - Communications Alliance welcomed the inaugural Measuring Broadband Australia report, released today by the competition regulator, the ACCC. The report showed that customers within the sample group were receiving 80%-92% of their maximum plan speed during busy hours – and that busy hour speeds were only marginally slower than the performance in non-busy periods.
“nbn and internet service providers (ISPs) have been working hard and cooperatively on a range of fronts – technical, operational, customer care and financial - to deliver a high quality broadband experience to Australian consumers,” said Communications Alliance CEO, John Stanton.
“While it is important not to read too much into this first set of results, the generally positive report card from the regulator shows that industry’s efforts are bearing fruit.
“We understand that customer concerns remain in relation to some services and that more challenges will need to be met, but we are pleased to see this evidence-based report showing excellent delivery of speeds across the largest ISPs."
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society. To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour. For more details about Communications Alliance, see www.commsalliance.com.au.
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