COMPLAINTS IN CONTEXT INCREASE DURING APRIL TO JUNE 2017


Sydney, 9 August 2017 - Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO) for report participants, were 9.0 complaints per 10,000 for the period April to June 2017.

Complaints in Context is a quarterly report jointly published by Communications Alliance and the Telecommunications Industry Ombudsman. The report for April to June 2017 can be found on the Communications Alliance website and the Telecommunications Industry Ombudsman website.

ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the  communications industry, including carriers, carriage and internet  service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.

The most influential association in Australian communications, co-operatively initiating programs that promote sustainable industry development, innovation and growth, while generating positive outcomes for customers and society.  To create a co-operative stakeholder environment that allows the industry to take the lead on initiatives which grow the Australian communications industry, enhance the connectivity of all Australians and foster the highest standards of business behaviour.  For more details about Communications Alliance, see www.commsalliance.com.au.

Media information contact:
Sefiani
Neeley Williams nwilliams@sefiani.com.au
0434 742 551