Issue No 4: 25 February 2020
Welcome Reduction in Telecommunications Complaints
Communications Alliance welcomes the Telecommunications Industry Ombudsman (TIO) quarterly report, showing the number of complaints having decreased for the fourth quarter in a row.
“All of industry has been working to improve customer experience, and we are pleased to see the significant drop in this last quarter showing the positive impact of these efforts,” said John Stanton, CEO Communications Alliance.
“The three months to end-December saw the lowest volume of reported complaints to the TIO since the first quarter of 2017-18.”
“While Industry will continue working to improve, it’s pleasing that these data show customers are having better experiences with telecommunications faults, connections, and missed appointments.”
Communications Alliance submission to Australian Online Safety Legislation Reform and Review of Classification Regulation
Communications Alliance made a submission to the Department of Communications and the Arts (now Department of Infrastructure, Transport, Regional Development and Communications) Discussion Paper on proposed reforms to Australian Online Safety Legislation.
The submission lends its in-principle support to reform and the creation of a platform and technology-neutral Online Safety Act which incorporates the relevant (and to be revised) elements of Schedules 5 and 7 of the Broadcasting Services Act 1992.
The submission urges the Department to employ a self/co-regulatory approach to addressing illegal and harmful online content to the largest extent possible. We also caution against extending the scope of existing online safety regimes to online services providers, such as online content hosts, where such an extension would require providers, who otherwise would not have visibility of the online content under consideration, to proactively monitor online content and to take down such content.
We also highlight a number of definitional challenges around the concept of online harms and raise concern with a general notion to transfer judgement over the legality or acceptability of online content from the Courts to the eSafety Commissioner or online service providers without adequate protections and safeguards.
In a separate submission to the Review of Australian Classification Legislation, we call for a clarification of the definition of ‘film’ to exclude user generated content (UGC), such as content uploaded to YouTube.
Communications Alliance is pleased to welcome the following new members: