Issue No 9: 28 March 2022
Feedback to the TIO on their Draft Guidance Complaints about Telecommunications Equipment
Communications Alliance has provided feedback to the TIO on their draft guidance document Complaints about telecommunications equipment.
In our submission, we repeat concerns made in earlier Communications Alliance submissions that changes to the TIO’s Terms of Reference potentially create regulatory overlap and duplication with other regulatory bodies. We propose that these concerns are addressed both in the guidance document aimed at consumers, and in TIO staff training. We also raise concerns that the guidance document does not make it clear that consumes must have attempted to resolve the issue directly with their telecommunications provider before the TIO will consider any complaint, and does not provide sufficient clarity about the type of compliant that the TIO will consider. We provide constructive suggestions about how our concerns might be addressed.
Below is a list of currently open telecommunications-related consultations being conducted by Government and other organisations that provide an opportunity for you to have your say.