Issue No 15: 8 June 2022
ACOMM 2022 Awards - Final Call for Nominations!
Telecommunications Service Provider (Customer Identity Authentication) Determination 2022
Communications Alliance would like to remind all Carriage Service Providers (CSPs) of the Telecommunications Service Provider (Customer Identity Authentication) Determination 2022 (Determination) made by the Australian Communications and Media Authority (ACMA) and its new enforceable rules which come into effect on 30 June 2022. The Determination is available at: https://www.legislation.gov.au/Details/F2022L00548
The new rules require all CSPs to take steps to protect their customers, including by:
The rules are designed to protect customers from the serious harms (including identity theft) that can result from unauthorised access to accounts and information, such as via fraudulent SIM-swap requests. Given this is a new instrument, the ACMA’s early focus will be on awareness raising and education around the new obligations. The ACMA also expects that industry will pursue concerted efforts to implement without delay, building on existing processes and/or efforts that have already commenced.
The ACMA has published information on their website about compliance with the Determination. CSPs may also consider obtaining independent legal advice to establish compliant systems and processes if needed.
On the 6th June 1997 Communications Alliance, (formerly ACIF) was incorporated. ACIF was formed to coincide with the Telecommunications Act 1997 that came into effect 1 July 1997.
A big thank you to our members for their continued support over the past 25 years.
Below is a list of currently open telecommunications-related consultations being conducted by Government and other organisations that provide an opportunity for you to have your say.