Visit the 2017 ACOMMS photo gallery here and highlights video here. And see the 2017 winners here.
New ACMA Complaints-Handling Rules
The ACMA’s Complaints Handling Standard and Record Keeping Rules have commenced as of 1 July 2018. You can find more information on the ACMA’s website.
Complaints Handling Standard
All Complaints opened on or after 1 July 2018 must be dealt with under the ACMA’s new Consumer Complaints Handling Standard. Complaints made prior to 1 July 2018 which remain unresolved must be dealt with under the rules in Chapter 8 of the Telecommunications Consumer Protections Code.
Record Keeping Rules
The ACMA’s new Record Keeping Rules commenced on 1 July 2018, thus the first record keeping period under these rules will be 1 July – 30 September 2018, with the first report due to the ACMA no later than 30 October.
Comments Sought on Draft Industry Code: Mobile Phone Base Station Deployment
A revised draft version of the Mobile Phone Base Station Deployment Code has been released by Communications Alliance for public comment.
- allow the community and councils to have greater participation in decisions made by Carriers when deploying mobile phone base stations; and
- provide greater transparency to local community and Councils when a Carrier is planning, selecting sites for, installing and operating Mobile Phone Radiocommunications Infrastructure.
The obligations on Carriers set out in the Code are also meant to supplement existing regulatory and legislative requirements which Carriers abide by.
Revision of the Code includes updates to notifications provided when more than one site address exists, updates to address changes made to Australia Post’s standard delivery times, blackout periods for notifications and the inclusion of electronic communications, refinements to the handling of Complaints, changes to address the current way stakeholders are notified via newspaper, electronically and social media, amendments to address the introduction of new technologies; and the review and revision of the appendices to ensure the information provided is relevant and up to date.
Information on the Working Committee that developed the variation, including the Terms of Reference, can be found here.
The draft Code and the submitted comments form can be found here.
All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
THE PUBLIC COMMENT PERIOD FOR THE DRAFT CLOSES AT 5:00 P.M. (AEST) ON FRIDAY 20 JULY 2018.
Comments Sought on Industry Guideline: Communication Support for Emergency Response
Communications Alliance is seeking comments for a scheduled review of the:
G596:2013 Communication Support for Emergency Response Industry Guideline. The purpose of the Guideline is to provide a standard procedure for the cooperative handling by Carriers and Carriage Service Providers of incidents that require the coordination and communication support of Emergency response.
The Guideline can be downloaded from
The aim of the review is to identify:
- any existing issues with the Guideline;
- whether any process improvement is required, from operational experience in dealing with the Guideline;
- any gaps in the Guideline;
- clarifications that improve requirements;
- whether the document is meeting the needs of industry and the community satisfactorily;
- expected impact of technology changes; and
- whether a need exists to amend, reconfirm or withdraw the Guideline.
Further information can be found on the Documents under review webpage.
Submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.
ALL SUBMISSIONS ARE DUE BY 5:00 P.M. (AEST) ON FRIDAY 20 JULY 2018.
IoT Impact is a two-day learning campus for Australia business executives and IOT practitioners to understand and plan for the impact of the Internet of Things in Australia.
10-11 September 2018
University of Technology Sydney
Communication Alliance Members will receive a 10% discount. Login to the Members Area for your promotional code.
For more information and to book tickets visit: http://www.iotimpact.com.au
The International Institute of Communications event that brings together local and international regulators, industry, academia and civil society to share views on the role of regulation in today’s world – with local and international speakers and delegates providing comparisons and regional experiences.
3-4 July 2018
University of Technology Sydney