Issue No 2: 10 February 2016



Hot Topics
  • Comms Essentials - Satellite:
    18 February 2016 (Sydney and Melbourne) Register Here
  • ACOMMS 2016 - Save the date
    20 July 2016


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Comms Essentials – Latest Global Developments in Satellite Technology

Thursday 18th February 2016

The first Communications Alliance Comms Essentials seminar for 2016 will focus on current developments in the global and regional satellite sector – a dynamic communications vertical that is exploring new ground via large, high-throughput satellites, while also pursuing new coverage areas via micro-satellites and pushing satellite boundaries for the Internet of Things.

This examination of the satellite sector and its future significance to Australia’s communications landscape is sponsored by the Comms Alliance Satellite Services Working Group – a grouping of 20 satellite-related companies active in Australia. 

Who should attend:
Communications Alliance members - representatives from satellite service providers, users of satellite services, internet service providers, law firms, other industry stakeholders – and anyone with an interest in space!

The Myriota Story and the future of satellites in IoT
Speaker: Dr Alex Grant, CEO, Myriota

OneWeb – 648 satellites to connect the globe
Speaker: Tony Azzarelli, VP Regulatory, (audio), OneWeb

High Throughput Satellite Systems
Robert Suber, Managing Sales Director, Oceania, Intelsat

Reaching out to Pacific nations
Speaker: Bob Horton, Communications Consultant

Facilitator: John Stanton, CEO, Communications Alliance

When:         Thursday 18th February 2016, 9:30am to 12:00pm
Where:        Sydney - Baker & McKenzie, Level 27, AMP Centre, 50 Bridge Street, Sydney and via video link
                    Melbourne – Baker & McKenzie, Level 19, 181 William Street
Register:    Here

13 Per Cent Drop in Telco Complaints in Context

Complaints as a proportion of telcos’ services in operation (SIO) were almost 13 per cent lower in the December quarter 2015 and 27 per cent lower compared to the same time the previous year, according to the telecommunications Complaints in Context report, released today.

The total complaints per 10,000 SIO for all participating telcos was 4.8, a decrease of 12.7 per cent compared to July-September 2015.

Individually, all participants recorded improved complaints performance in the report when compared to the previous quarter. Telstra and Vodafone recorded their best results since reporting started in September 2013with 4.9 and 3.5 complaints per 10,000 SIO respectively.

Optus saw its best result in four quarters, receiving 5.9 complaints per 10,000 SIO in October-December 2015, although this was higher than for the same period the previous year (5.4).

Communications Alliance CEO, John Stanton, welcomed the results, which he said “underlined a sustained improvement in customer service performance among the participating companies, consistent with the significant industry-wide reductions in complaints to the TIO during the past three years.”

Telecommunication Industry Acting Ombudsman Diane Carmody said: “The continuing improvement among these service providers is good news for consumers.”

Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. The October-December 2015 report can be found on the TIO website and Communications Alliance website.

ACOMMS 2016 – save the date – details soon!



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