Issue No 23: 31 October 2016



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  • Comms Essentials - Artificial Intelligence
    Save the date: 7 December 2016


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Contextualised Complaints Fall in July-September Quarter Amid Mixed Results for Telcos

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

This represents a 16.4 per cent increase on the 5.5 complaints per 10,000 SIO during the same period in 2015. The quarterly figure is 22 percent lower than when reporting began in 2013.

The July-September reduction was driven by improvements in the number of complaints per SIO for both Telstra and Optus.

Other participating telcos registered increases in their TIO complaints per 10,000 SIO this quarter.

Vodafone's result of 6.2 matched the average result across all participants.

Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. It can be found on the TIO website and the Communications Alliance website.

User Requirements for Future Local, Mobile and 18/13 Number Portability for Australia
- Request for Comments

Since the first definition of number portability solutions, technologies and the telecommunications market in general have undergone significant change. Customer expectations are shifting towards minimal or no delays in porting, and service providers are under increasing cost pressures and require less complex solutions, particularly with regards to the porting of local numbers.

Against this background, the Communications Alliance WC50 Number Portability – Future IP Model Working Committee has developed an issues paper User Requirements for entitled Future Local, Mobile and 18/13 Number Portability for Australia. The paper identifies the user requirements for future number portability solutions, with a starting assumption that a single solution may be applicable across local, mobile and 18/13 number types. The paper also considers number portability requirements designed for an all-IP environment from the perspective of various users – both end users of services and service providers involved in supplying voice services and delivering voice calls.

Comments are welcome from end users of telecommunications services, equipment suppliers and carriers and carriage service providers. Noting in particular the following questions:

  • Are the assumptions reasonable; and
  • Are the use cases sufficient – or are any others required to be included?

Comments received will be considered by the members of WC50 and used to assist in the evaluation of future number portability solutions.

A copy of the paper can be found here on the Communications Alliance website.
Comments can be submitted via the Submit Comments Form.

Comments on the documents are requested by 5 p.m. (AEDT) on Friday 25 November 2016.

Comment Sought on Technical Guideline to Assist NBN Rollout and Performance

Communications Alliance is seeking public comment on a revised draft guideline designed to assist the effectiveness of the National Broadband Network.

The draft Fibre Ready Pit And Pipe Specification For Real Estate Development Projects Industry Guideline (DR2 G645:2016) is designed to:

  • outline the minimum standard for Telecommunications pit and pipe installation within Real Estate Development Project to be considered a Fibre Ready Facility;
  • describe recommended processes for the design and installation of pit and pipe facilities for use in a Real Estate Development Project; and
  • describe recommended processes and materials for the design and installation of such pit and pipe facilities.

The 2011 version of the Guideline was revised by Communications Alliance Working Committee 76 on Pit and Pipe Revision to add content on multi-unit and multi-building developments, including super lots and released for comment earlier this year.

The draft Guideline has been revised further, including to:

  • address the public comments received in the first round of consultation;
  • add new content on ‘new lots fronting an existing private road (made or unmade)’
  • add new content on guard wires to reduce the risk of damage to copper cables from lightning strikes;
  • clarify the content related to Laneways; and
  • update the content on pit lids.

The public comment period on DR2 G645:2016 closes at 5.00 p.m. (AEDT) on 8 November 2016.

New Members

Communications Alliance is pleased to welcome the following new member;

King & Wood Mallesons



King & Wood Mallesons is a new breed of law firm combining local depth with a global platform. Offering a different perspective to commercial thinking and the client experience, 2,700 lawyers across more than 30 international offices are working with clients every day to understand local challenges and navigate through regional complexity. With access to a global platform, we are providing commercial solutions and transforming the way legal services are delivered.

Communications Essentials: Artificial Intelligence

Save the Date: 7 December 2016

This seminar will explore the rise of Artificial Intelligence and its implications for the telco sector.

More details to follow.

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