Customer Information Obligations Framework

The Customer Information Provisions Policy Framework was developed in 2014. It provided context for the consideration of customer information requirements in place at that time; that is, to:

• enable an informed consideration of whether an issue is already dealt with via existing rules or not (i.e. ensure no duplication/overlap) and whether additional information is needed or not, and
• apply a filter or categorisation tool to determine the level of criticality of the new information, and therefore how it should be handled (pushed to customers or made available, is it required to be provided at a particular point in time, etc).

It may provide helpful background to CSPs, but has not been updated to reflect current obligations.