Archived Events 2009

The Government’s Discussion Paper ‘National Broadband Network: Regulatory Reform for 21st Century Broadband’ signals legislative reforms to facilitate the rollout of the NBN. It is critical the industry grasps this opportunity to ensure the NBN delivers the capabilities, services and outcomes required to drive innovation, efficiency and an enhanced lifestyle for Australia.

Communications Alliance is taking a lead role in preparing for multi-lateral consultation on the identified topics through an early and ongoing engagement with industry stakeholders.

The third NBN Industry Connection will feature:
  • Mike Quigley, Executive Chair of NBN Co Limited, presenting NBN Co’s Initial Steps - Presentation
  • An update on the Communications Alliance NBN Project and initial project outcomes - Presentation

Program  Available here

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NBN Forum #3 Media Conference Call Audio Recording

On 15th September 2009, the Communications Alliance hosted a media conference call following the NBN Industry Connection Forum #3 in Brisbane.  The call featured Anne Hurley, CEO, Communications Alliance, Gary McLaren, NBN Lead Consultant, Communications Alliance and Mike Quigley, Executive Chair, NBN Co Limited.

If you wish to listen to the full recording you can access it through this link. Please note, the file is 17.7MB. 

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Who should attend?
Representatives from carriers, CSPs, ISPs, applications providers, content service providers, equipment suppliers, and tiers of Governments.

When: 

Tuesday 15 September, 2009, 10:00am to 12:00pm - Brisbane
Thursday 17 September, 2009, 10:00am to 12:00pm - Melbourne
Wednesday 23 September 2009, 10:00am to 12:00pm - Sydney
Where:

State Library of Queensland, Auditorium 2, Stanley Place, South Bank, Brisbane
Baker & McKenzie, Level 19, CBW 181 William Street, Melbourne
Baker & McKenzie, Level 27, AMP Centre, 50 Bridge Street, Sydney
Cost: No charge – however, pre-registration is essential
banner image for Communications Alliance Customer Service Summit 2009

The 2009 Customer Service Summit, hosted by Communications Alliance, is to be held on Wednesday 26 August, 2009 in Melbourne.

Communication services are increasingly being considered 'essential services' for consumers. They are more and more embedded in the everyday lives of consumers, becoming a part of who we are as well as what they do. They are delivering an ever-expanding array of choices - and increasing complexity.

Consumers have great expectations of the services and devices. When consumers encounter difficulties with their products and services and contact their service provider to address them, what may start as a simple informational query or reporting a service difficulty can easily escalate to a complaint if it cannot be swiftly resolved.

The Customer Service Summit will explore the challenges and opportunities for telecommunications service providers to enhance customer service in a rapidly evolving and exciting - albeit increasingly complex - technological environment.

You will hear from speakers including:

  • Allan Asher - CEO, Australian Communications Consumers Action Network (ACCAN)
  • Rob Findlay - Manager, Customer Experience, NAB
  • Sandy Gilliland - CEO, Australian Communication Exchange
  • John Green - General Manager, Operations, Buroserv
  • Elaine Lally - Associate Professor, University of Technology, Sydney
  • Professor John MacMillan - Commonwealth Ombudsman
  • John Stevens - Director, Customer Solutions and Operations, UeComm
  • Brett Whitford - Executive Director, Customer Service Institute of Australia

The Summit will be officially opened by the Minister for Broadband, Communications and the Digital Economy, Senator Stephen Conroy.

Be at the 2009 Customer Service summit as the communications industry discusses and explores opportunities for closing the gap between expectation and delivery!

when
 Wednesday 26 August, 2009
time
 9.00am - 4.30pm
where
 The Arts Centre, 100 St Kilda Road, Melbourne
cost
 Free for Communications Alliance Members.
$250 + GST for Non-members.

Discussion paper 2 now available – “Tackling the NBN Questions – Proposed Way Forward for Industry?”

Presentation now available here.

NOTE: More information on related Communications Alliance activity, including discussion papers, is available from the National Broadband Network webpage.

The second NBN Industry Connection is being held to:

  • Present the proposed way forward after receiving industry feedback, including :
    - Project Team Structure
    - Project Team Working Principles
    - Project Team Governance
    - Proposed Timetable
    - Liaison with Key Stakeholders
  • Launch the NBN Wiki

Thanks to those who have already submitted comments to the paper, comments and suggestions are still welcome.

Place marker - First meeting of the initial NBN Reference Model project team to be held on the afternoon of Wednesday 15th July - face to face in Melbourne with audio, video conference facilities for other states.

Who should attend?
Representatives from carriers, CSPs, ISPs, applications providers, content service providers, equipment suppliers, and tiers of Governments.

Program  Available here

When: 
 Wednesday 08 July 2009, 10:30am to 12:30pm - Sydney
Wednesday 15 July, 2009, 10:30am to 12:30pm - Melbourne
Where: Baker & McKenzie, Level 27, AMP Centre, 50 Bridge Street, Sydney
Baker & McKenzie, Level 19, CBW 181 William Street, Melbourne
Cost: No charge – however, pre-registration is essential

A MEMBERS ONLY EVENT

The seminar will examine the significant changes for the industry in moving from the previous Mobile Premium Services Industry Scheme to the new regime under the Mobile Premium Services Code which was recently registered by ACMA.

Following a presentation from Adrian Lawrence, Partner, Baker & McKenzie, there will a panel discussion with:

  • Simon Cleary, Deputy TIO;
  • Anne Hurley, CEO, Communications Alliance;
  • Peter Kell, Deputy Chair, ACCC; and
  • Nerida O’Loughlin, ACMA.

A handout from the day is available here.

The presentation on the day is available here.

Communications Alliance together with law firm Baker & McKenzie, co-hosted a seminar on ACCC advertising standards.

A handout from the day is available here.

NOTE: More information on related Communications Alliance activity, including discussion papers, is available from the National Broadband Network webpage.

The Government’s Discussion Paper ‘National Broadband Network: Regulatory Reform for 21st Century Broadband’ signals legislative reforms to facilitate the rollout of the NBN. It is critical the industry grasps this opportunity to ensure the NBN delivers the capabilities, services and outcomes required to drive innovation, efficiency and an enhanced lifestyle for Australia.

Comms Alliance is taking a lead role in preparing for multi-lateral consultation on the identified topics through an early and ongoing engagement with industry stakeholders. We have appointed leading telecommunications professional Gary McLaren to assist in the role of facilitating and shaping the new NBN industry environment and we invite you to join us at the first of our ‘NBN Industry Connection’ forums.

These forums will focus on Chapter 2 of the Discussion Paper – ‘Regulatory environment for the National Broadband Network and the rollout of fibre’ (and not the transitional arrangements in Chapters 3 and 4). They have been planned to kick-start the industry focus on the NBN and to build on work undertaken by industry members over the past five years to prepare for migration to the NBN.

The first NBN Industry Connection will be a dialogue with stakeholders on:

  • how to best develop and facilitate input of the industry position on topics identified in the Government’s Discussion Paper;
  • how the industry can help answer the big questions, such as
    - what are the roles and responsibilities of the new NBN company in relation to retail service providers?
    - what types of wholesale services should the NBN company provide?
    - what are the technical and operational requirements for these services?
    - what are the system and IT interfaces required to support these services?
    - what is the framework for supplying and supporting customer premises equipment (CPE)?
  • how the industry should engage with and support the Government’s announcements to
    - use the Tasmanian FTTP deployments as trials for the new NBN company
    - mandate optic-fibre in greenfield estates receiving planning approval from 1 July 2010

Who should attend?
Representatives from carriers, CSPs, ISPs, applications providers, content service providers, equipment suppliers, and tiers of Governments.

When:
When: 
 Tuesday 19 May 2009, 09:30am to 12:30pm - Sydney
Wednesday 20 May 2009, 09:30am to 12:30pm - Melbourne
Where: Venues to be advised
Cost: No charge for Communications Alliance Members, $150+GST for Non-members – however, pre-registration is essential

Broadband and Beyond 2009 – Imagining a Broadband Future.   Senior representatives of the Australian communications industry and discussed the ways the convergence of communications, media and information technology is creating a new broadband-enabled business environment bursting with opportunity.

View the program here . View the presentations below.

Delegates will discover:

  • innovation driving future services and business models
  • how today's kids will change tomorrow's telcos
  • how to capitalise on the business opportunities as devices converge

Speakers:

  • Chris Hancock, CEO, AARNet Pty Ltd Presentation (1,341KB)
  • Ross Honeywill, Centre for Customer Strategy Presentation (973KB)
  • Damian Kay, Managing Director, Telcoinabox Presentation (188KB)
  • Dr. Colin McLeod, Head, Research & Innovation, Australian Football League (AFL) Presentation (512 KB)
  • Alan Noble, Engineering Director, Google Presentation (239KB)
  • Steve Outtrim, Chairman, ekoLiving
  • Michael Smellie Presentation (67KB)
  • Mark Vassarotti, Associate Director, Pricewaterhouse Coopers Presentation (47KB)
  • Deanne Weir, Group Director, Corporate Development and Legal Affairs, AUSTAR
  • Howard Seccombe, Director Client Services, Roy Morgan Research Presentation (205KB)
  • Gary Morgan, CEO, Australian e-Health Research Centre Presentation (2,840KB)
  • Andrew Skewes, Director Technology Policy, Department of Innovation, Industry and Regional Development Presentation (329KB)
  • Mia Garlick, Assistant Secretary for the Digital Economy branch, Department of Broadband, Communications, and the Digital Economy
  • Hugh Bradlow, Chief Technology Officer, Telstra Wholesale

View the Speakers Bio's here.