Archived Events 2005

ACIF hosted a telecommunications industry forum on Voice over Internet Protocol.  The forum was held on Monday 13 December 2004.  The forum brought together a broad cross-section of representatives from the communications industry to examine regulatory, legal and technical issues relating to numbering, quality of service, emergency call services and the customer service guarantee.

ACIF Notes on VoIP Regulatory Options (364 KB)
DCITA presentation ACIF VOIP Forum final (97 KB)
ENTIRE VOIP FORUM PRESENTATION (1.7 MB)
VoiceOverInternetProtocol Gilbert and Tobin paper (212 KB)
Access for People with Disabilities or VoIP and equivalent text services (2.1 MB)
VoIP Forum Comments and Suggestions (97 KB)
VoIP Forum Notes from the Day (123 KB)

ACIF held a Financial Hardship Policy Workshop to assist industry members in understanding and meeting their obligations.

The Workshop will begin with an overview of requirements on service providers, under the revised ACIF C541:2005 Credit Management Industry Code. This will be followed by a brief review on the steps to be taken by an organisation in the development of a policy.

Catherine Roncon from the ANZ Bank will share her experience in the development and implementation of a financial hardship policy.
The Australian Communications Industry Forum (ACIF) is holding Symposia For A Single Consumer Code For Telecommunications in sydney and Melbourne.
ACIF has submitted both the Consumer Contracts Industry Code and Prices, Terms and Conditions Code to the Australian Communication Authority (ACA) for registration. Once the Consumer Contracts Code has been registered, suppliers will be given six months to remove unfair and unintelligible terms out of millions of customer contracts.

These workshops will highlight the changes required to ensure contracts, advertising and customer information comply with these Codes.