ACIF C525:2006 Handling of Life Threatening and Unwelcome Calls

ACIF C525_2006
Provides standard procedures for the cooperative handling (including call tracing) by carriers, carriage service providers and the national relay service provider of cross-network life threatening calls or repeated unwelcome calls. The Code also outlines when carriers, carriage service providers and the national relay service provider can deal with unwelcome call complaints relating to non real-time communications such as SMS, MMS and email.

Revision

The Code was revised in 2005 to:
• provide a better understanding about the particular circumstances when C/CSPs can deal with unwelcome call complaints relating to non real-time communications (eg. SMS, MMS, email);
• specifically include IP telephony as a Telecommunications Service for the purposes of this Code by including a Standard Telephone Service in the definition of Telecommunications Service; and,
• modify the definition of a pattern of unwelcome calls to also include unanswered calls.