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Specifies the minimum requirements to manage Customer and Network faults across networks |
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Specifies the minimum arrangements and timing in relation to the delivery of pre-selection. |
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Defines the minimum required level of call charging and billing accuracy. Note: C518:2006 is not relevant to individual billing complaints. |
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specifies minimum performance for the Standard Telephone Services over fixed and mobile networks |
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Specifies minimum requirements on suppliers to provide their customers with the choice to enable or block sending their calling number display information or a per call or per line basis, and ensure customers are aware of those choices . |
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Provides guidance on the basic principles of installation, maintenance and safety of external communications networks |
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Provides standard procedures for the cooperative handling (including call tracing) by carriers/carriage service providers of cross-network life threatening calls or repeated unwelcome calls. |
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Specifies the obligations of carriers and carriage service providers to customers, emergency service organisations and emergency call persons. |
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Specifies processes between customers and service providers for the transfer of a local number. |
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specifies the minimum requirements for the identification and transfer of the Rights of Use holder for Premium Rate Service Numbers. |
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Specifies who can supply and/or receive data to/from the IPND, as well as the obligations on use of IPND data. |
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Defines the minimum performance requirements for broadband services on phone lines (e.g. ADSL, ADSL2+, SHDSL). |
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Specifies the best current practices in the design, installation and operation of radiocommunications infrastructure (e.g. mobile phone towers) |
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Specifies what is meant by a customer's rights of use of his/her number(s) and the obligations of service providers in relation to the customer's number(s). |
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This Code provides an operational framework for the ordering and providing of broadband services and the transfer of customers. |
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Specifies the arrangements required to change between mobile networks and keep one’s number. |
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Specifies the minimum requirements to provide the highest level of service practically available to customers who suffer from a life threatening medical condition. |
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Specifies the process to reuse an existing service by a new customer when it has not been cancelled. |
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Specifies obligations on customer equipment importers and manufacturers to provide information on the features of their equipment that will meet people’s communications need. |
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This Code contains consumer protection rules covering the life cycle of the relationship between service providers and their customers. |
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