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Communications Alliance Code Compliance Regime*

Communications Alliance is committed to fostering a thriving, effective communications industry serving the Australian community through both the timely delivery of Industry Codes and promoting widespread compliance with such Codes.

As part of this commitment, Communications Alliance has put in place a Code Administration and Compliance Scheme that allows a carrier or carriage service provider to formally sign-up to (commit to comply with) an Industry Code (under the Code Administration and Compliance Scheme). 


Code Compliance Manual

Communications Alliance has released a Compliance Manual which has been developed exclusively for members and contains a special chapter for VoIP providers. The manual is designed to assist members with their Code compliance activities and is targeted particularly at companies that are new to the regulatory environment and have yet to understand their obligations. Communications Alliance members should contact Communications Alliance’s Compliance and Policy Manager for further information.


Communications Alliance Compliance Report

Availability of Report
The Communications Alliance Compliance Report is available exclusively to financial Communications Alliance members.  To obtain a copy of the report, please contact Communications Alliance directly.

Frequency of Report
The Communications Alliance Compliance Report is produced on a quarterly basis to coincide with the quarterly statistics supplied by the Office of the Telecommunications Industry Ombudsman to Communications Alliance.  The report examines quarterly data, as well as annual statistics where relevant.

Aim
The aim of the report is to provide relevant Communication Alliance members and stakeholders with a regular overview of complaints data primarily generating from the Office of the TIO, and to a lesser extent the ACMA.  The report also aims to provide recipients with a general overview about the status of Communications Alliance’s Code development, review and publication. 

Scope
This report primarily focuses on statistical data, graphs and commentary concerning TIO alleged potential and confirmed breaches of Codes.  The report principally focuses on the Codes for which the TIO has conferral of power to consider compliance.

Reports Available

  1. ACIF Compliance Report -- September 2005 Quarter
  2. ACIF Compliance Report -- December 2005 Quarter
  3. ACIF Compliance Report -- March 2006 Quarter
  4. ACIF Compliance Report -- June 2006 Quarter
  5. Communications Alliance Compliance Report -- September 2006 Quarter
  6. Communications Alliance Compliance Report -- December 2006 Quarter
  7. Communications Alliance Compliance Report -- March 2007 Quarter
  8. Communications Alliance Compliance Report -- June 2007 Quarter

Other Compliance Reports
A variety of other confidential and non-confidential compliance reports are also produced when Codes are reviewed, or when particular analysis is required in response to compliance trends.  Non-confidential reports are available to members upon request.


Signatory Status Report for ACIF and Communications Alliance Codes

Current as of 21 May 2008

Downloadable Version
(Full Version)


Code Administration and Compliance Scheme (ACIF G514:2003)

ACIF G514_2003.pdf         Code Signatory Agreement (pdf)

Describes the Code Administration and Compliance Scheme and the obligations of Code signatories under that scheme.


Code Definitions

Listing of Code Terms and Acronym Definitions for *ACIF Industry Codes. Click here

*Please note, the Telecommunications Consumer Protections (TCP) Code [C628:2007] contains a consolidated list of definitions that supersedes the definitions contained in the below six codes.

The TCP Code replaces the following Codes that have been withdrawn from publication: 

1. ACIF C521:2004
2. ACIF C541:2006
3. ACIF C542:2003
4. ACIF C546:2007
5. ACIF C547:2004
6. ACIF C620:2005


Code Compliance Checklists

Listing of Code Compliance Checklists for ACIF and Communications Alliance Industry Codes.
 

C513:2003 Customer and Network Fault Management

C515:2003 Pre-selection Industry code

C518:2006 Call charging and Billing accuracy

C519:2004 End to End Network performance for the standard telephone service

C522:2007 Calling number display

C523:2001 Protection of personal information of customers of telecommunications providers

C524:2004 External telecommunications cable networks

C525:2005 Handling of life threatening and unwelcome calls

C536:2003 Emergency call services requirements

C540:2007 Local number portability

C554:2004 Rights of use of premium rate service numbers

C555:2008 Integrated Public Number Database (IPND)

C559:2006 ULLS Network deployment rules

C564:2004 Deployment of mobile phone network infrastructure

C566:2005 Rights of use of numbers

C570:2003 Mobile number portability

C609:2007 Priority assistance for life threatening medical conditions

C625:2005 Information Accessibility

C628:2007 TCP Code 


*ACIF is a division of Communications Alliance Ltd.