Standards Guidance

3.12 Emergency call access

Ensuring that CE can be used to give access to an emergency call is one of the four ACMA’s Heads of Power under s376 of the Telecommunications Act 1997.

Requirements for emergency call access for customer equipment are specified in the following three Standards:

  • AS/CA S002 Analogue interworking and non-interference requirements for Customer Equipment for connection to the Public Switched Telephone Network.
  • AS/CA S003.1 Customer Access Equipment for connection to a Telecommunications Network.
  • AS/ACIF S031 Requirements for ISDN Basic Access Interface.
  • AS/ACIF S038 Requirements for ISDN Primary Rate Access Interface.
  • AS/CA S042.1 Requirements for connection to an air interface of a Telecommunications Network – Part 1: General.
  • AS/CA S043.1 Requirements for Customer Equipment for connection to a metallic local loop interface of a Telecommunications Network - Part 1: General.
In addition the ACMA regulates and monitors the provision of the Emergency Call Services. The ACMA has made the Telecommunications (Emergency Call Service) Determination 2019 placing requirements on C/CSPs and emergency call persons with respect to the Emergency Call Service.