TELECOMMUNICATIONS COMPLAINTS IN CONTEXT FOR OCTOBER – DECEMBER 2017
Sydney, 25 January 2018 - Complaints to the Telecommunications Industry Ombudsman as a proportion of services in operation (SIO) for participating service providers increased to 8.7 complaints per 10,000 services for the period October to December 2017.
This is higher than the previous quarter, at 8.3, but below the high point of 9.0 complaints per 10,000 SIO recorded in April – June 2017. The full report, including participant ratios, can be found on the Communications Alliance website.
Communications Alliance CEO John Stanton said “this result shows the ongoing challenges the industry is facing. Industry will continue developing and implementing initiatives to improve the customer experience, and is coordinating with the ACMA on their recently announced measures to improve the nbn consumer experience.”
Complaints in Context is a quarterly report published by Communications Alliance with complaints data provided by the Telecommunications Industry Ombudsman. The report for October to December 2017 can be found on the Communications Alliance website.
ABOUT COMMUNICATIONS ALLIANCE
Communications Alliance is the primary telecommunications industry body in Australia. Its membership is drawn from a wide cross-section of the communications industry, including carriers, carriage and internet service providers, content providers, search engines, equipment vendors, IT companies, consultants and business groups.
Its vision is to provide a unified voice for the telecommunications industry and to lead it into the next generation of converging networks, technologies and services. The prime mission of Communications Alliance is to promote the growth of the Australian communications industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. For more details about Communications Alliance, see www.commsalliance.com.au.
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