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Issue No 18: 29 August 2016

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Industry Proposes a Way Forward on Broadband Speed Claims

Communications Alliance and the Australian Mobile Telecommunications Association (AMTA) have proposed the creation of an industry Guideline on making representations to consumers about the performance of broadband services.

The proposal comes in response to a discussion paper released by the Australian Competition and Consumer Commission (ACCC) on Broadband Speed Claims. The Communications Alliance/AMTA submission is available here.

The Associations argue that Retail Service Providers (RSPs) are best placed to communicate information to consumers about the broadband performance they can expect to receive from a given service – including taking account of the wide range of different factors that can affect service performance.

The Associations have offered to create the Communications Alliance Guideline in collaboration with Government, regulators and consumer representatives.
The submission also:

  • provides explanation around the existing impediments to RSPs being able to provide precise speed information to customers;
  • foreshadows as public education package about broadband performance that is being prepared by industry;
  • offers and evidence based argument to show that upload and download speeds are typically not the highest priority for consumers when assessing which service to purchase;
  • provides some context to the complaints about internet services being made to the Telecommunications Industry Ombudsman (TIO);
  • casts doubt over the ability of a broadband quality monitoring program (proposed by the ACCC) to achieve its objective (and warns that the result of such a program might in fact be anticompetitive); and
  • details the wide range of existing tools available to consumers to enable them to monitor the quality of their broadband service.


Comment Sought on Handling of Life Threatening and Unwelcome Communications Code (DR C525:2016)

Communications Alliance would like to invite public comments on the:

HANDLING OF LIFE THREATENING AND UNWELCOME COMMUNICATIONS CODE (DR C525:2016). Please refer to the below for further information.

The HANDLING OF LIFE THREATENING AND UNWELCOME COMMUNICATIONS CODE sets out standard procedures for the cooperative handling, including Communications Tracing, by Suppliers and the National Relay Service Provider (NRSP) of communications which traverse the network(s) of one or more Suppliers and are connected with Life Threatening Communications or a Pattern or Specified Number of Unwelcome Communications.

The changes made to the Code relate to:

  • patterns of Unwelcome Communications from a single A-Party using multiple communications paths to the same B-Party;
  • the need for rules and procedures for managing Unwelcome Communications to Helplines, by adding a new chapter; specifically, for Helplines;
  • handling Unwelcome Communications via an Over The Top service;
  • changes to reflect industry processes for improved management of Life Threatening and Unwelcome Communications as well as the development of new and emerging technologies; and
  • the need to clarify some of the existing Code content and greater clarity around the processes by inclusion of additional notes and flowcharts.

The draft Code can be downloaded from the Drafts for Public Comment page along with further information on how to submit comments. Information on the Working Committee which developed the Code, including the Terms of Reference, can be found here.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

The Public Comment for the draft closes at 5:00pm (AEST) on Thursday 22nd September 2016.


Comment Sought on Connect Outstanding Code (DR C617:2016)

Communications Alliance would like to invite public comments on the:

CONNECT OUTSTANDING CODE (DR C617:2016). Please refer to the below for further information.

The Connect Outstanding Industry Code sets out procedures between Carriage Service Providers that provide timely connection of a New Occupant’s Access Service where a working Access Service has not been Cancelled at the Service Address and to ensure an appropriate balance between the rights of the New Occupant and the Previous Occupant.

The changes made to the Code relate to:

  • updates to the relevant reference documents;
  • the inclusion of new acronyms and definitions to cover legacy services and new nbn access technologies;
  • the creation of three distinct processes dependent on the access infrastructure being used, taking into consideration Legacy Services, ULLS and NBN based services;
  • the development of new process flowcharts;
  • the development of a request for release process; and
  • the creation of an access seeker FTTB/N migration contact list.

The draft Code can be downloaded from the Drafts for Public Comment page along with further information on how to submit comments.  Information on the Working Committee which developed the Code, including the Terms of Reference, can be found here.

All submissions received will be made publicly available on the Communications Alliance website unless the submitter requests otherwise.

The Public Comment for the draft closes at 5:00pm (AEST) on Friday 23rd September 2016.


Updated VDSL2 modems Standard, now with added line length estimation!

Communications Alliance has updated the Customer Equipment Standard for DSL modems to include support of a line estimation method specified by in the ITU-T Recommendation for VDSL2 (G.993.2). Addition of this method helps in optimising the broadband data rate achieved by end users across a system operating VDSL2 modems or vectored VDSL2 modems.

The update also included support for Upstream Power Backoff in vectored VDSL2 modems, consistent with the existing requirement for VDSL2 modems.

The revised AS/CA S043.2:2016 Requirements for Customer Equipment for connection to a metallic local loop interface of a Telecommunications Network — Part 2: Broadband Australian Standard specifies the requirements for broadband equipment connected to copper wire pairs e.g. DSL modems. It is available from the Communications alliance website at no charge.


New Member

Communications Alliance is pleased to welcome the following new member;

Virtutel Pty Ltd

www.virtutel.com.au

virtutel-logo-standard

Virtutel is a Full Service Wholesale Domestic and International Telecommunications provider of Private Network, Internet, Colocation and Voice services targeted at Business, Enterprise and Government. Our services are specifically specialised for System Integrators, IT Consultants and Managed Service Providers by providing them with a complete outsourced and White Label Wholesale IP MPLS Data and Voice solution without having to invest in the Equipment, staff and Knowhow of running such a Network.


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