Communications Alliance - Code Compliance

Communications Alliance Code Compliance Regime*

Communications Alliance is committed to fostering a thriving, effective communications industry serving the Australian community through both the timely delivery of Industry Codes and promoting widespread compliance with such Codes.

As part of this commitment, Communications Alliance has put in place a Code Administration and Compliance Scheme that allows a carrier or carriage service provider to formally sign-up to (commit to comply with) an Industry Code (under the Code Administration and Compliance Scheme).

Code Compliance Manual

Communications Alliance has released a Compliance Manual which has been developed exclusively for members and contains a special chapter for VoIP providers. The manual is designed to assist members with their Code compliance activities and is targeted particularly at companies that are new to the regulatory environment and have yet to understand their obligations. Communications Alliance members should contact Communications Alliance’s Compliance and Policy Manager for further information.

Communications Alliance Compliance Report

Availability of Report
The Communications Alliance Compliance Report is available exclusively to financial Communications Alliance members. To obtain a copy of the report, please contact Communications Alliance directly.

Frequency of Report
The Communications Alliance Compliance Report is produced on a quarterly basis to coincide with the quarterly statistics supplied by the Office of the Telecommunications Industry Ombudsman to Communications Alliance. The report examines quarterly data, as well as annual statistics where relevant.

Aim
The aim of the report is to provide relevant Communication Alliance members and stakeholders with a regular overview of complaints data primarily generating from the Office of the TIO, and to a lesser extent the ACMA. The report also aims to provide recipients with a general overview about the status of Communications Alliance’s Code development, review and publication.

Scope
This report primarily focuses on statistical data, graphs and commentary concerning TIO alleged potential and confirmed breaches of Codes. The report principally focuses on the Codes for which the TIO has conferral of power to consider compliance.

Reports Available
ACIF Compliance Report -- September 2005 Quarter
ACIF Compliance Report -- December 2005 Quarter
ACIF Compliance Report -- March 2006 Quarter
ACIF Compliance Report -- June 2006 Quarter
Communications Alliance Compliance Report -- September 2006 Quarter
Communications Alliance Compliance Report -- December 2006 Quarter
Communications Alliance Compliance Report -- March 2007 Quarter
Communications Alliance Compliance Report -- June 2007 Quarter

Other Compliance Reports
A variety of other confidential and non-confidential compliance reports are also produced when Codes are reviewed, or when particular analysis is required in response to compliance trends. Non-confidential reports are available to members upon request.