G640:2015 Prepaid Calling Card Guideline
In 2015 the Guideline was revised to:
- remove clauses relating to advertising and point of sale material that replicate provisions under the Australian Consumer Law;
- remove the section on Customer Service Training as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015);
- remove the section on Complaint Handling Processes as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015); and
- include a new section on Customer Information on Emergency Call Services taken from Emergency Call Services Requirements Code (C536:2015) as it is specific to calling cards.
The Guideline was reconfirmed in 2017 and the next review is scheduled to occur in November 2022.