G640:2015 Prepaid Calling Card Guideline

G640:2015 (.pdf, 230 KB)

In 2015 the Guideline was revised to:

  • remove clauses relating to advertising and point of sale material that replicate provisions under the Australian Consumer Law;
  • remove the section on Customer Service Training as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015);
  • remove the section on Complaint Handling Processes as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015); and
  • include a new section on Customer Information on Emergency Call Services taken from Emergency Call Services Requirements Code (C536:2015) as it is specific to calling cards.

Reconfirmation

The Guideline was reconfirmed in 2017 and the next review is scheduled to occur in November 2022.