C513:2015 Customer and Network Fault Management

C513:2015 (pdf 723KB)

The Code was updated in 2015 to:
  • remove duplication of the rule in (previous) clause 8.2.2 that a C/CSP must advise the Customer to contact their own C/CSP where the Customer has reported the fault to a C/CSP other than the Customer's own C/CSP;
  • remove processes for faults during Cat. B porting, as Cat. B is no longer utilised in Local Number Portability; and
  • denote that this is now a Communications Alliance document.